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Client Technologies Analyst

Employer
Cirrus Aircraft
Location
Duluth, Minnesota, US
Salary
Join our team!

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Industry
Technology
Role
IT
Job Type
Long-Term

Job Details

Job Summary:

The Client Technologies Analyst I position is responsible for first-tier support for all Cirrus employees. The position provides guidance for all aspects of end-user computing. The Client Technologies Analyst I provides day-to-day technical support by researching and diagnosing problems, drawing on experiences and interacting with other internal and external resources. Responsible for documenting solutions to problems and developing end-user guidelines/training. This is a dynamic environment which offers exposure to many technologies. Excellent written and verbal communication skills are required.

Supervisory Responsibility:

None

Job Duties and Responsibilities (Essential Functions):
  • Maintains expertise in the end-user computing technologies and environment at Cirrus.
  • Keeps current with advancements in the field of end-user computing technologies.
  • Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
  • Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
  • Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
  • Setups, configures, and performs hardware and software deployments.
  • Manages multiple requests at one time with exceptional follow through.
  • Monitors system performance to assure high level of capability and effectiveness.
  • Documents, maintains, upgrades or replaces hardware and software systems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  • Associates degree in computer related field or equivalent education and experience
  • 1+ years of providing technical support/Systems Administration is preferred
  • ITIL Foundation Certification is preferred

Demonstrated Proficiencies/Skills/Abilities:
  • Must be able to demonstrate the ability to read, write and speak the English language.
  • Experience with computer hardware, software, mobile devices and peripherals
  • Experience with the Microsoft Windows and Office environments required.
  • Experience with Apple OS X is a plus
  • Experience with Office 365 is a plus
  • Experience with Apple iOS or Google Android is a plus
  • Core Competencies include:
    • Self-Development - desire to learn and apply new processes, ideas, and technology which improves efficiency and work completion to achieve company goals.
    • Communicating Effectively - Be transparent and honest in communications to all stakeholders providing the timely and helpful information they need. Attentively listening to others. Encourages the open expression of diverse ideas and opinions.
    • Customer Focus -Gains insight into customer needs, identifies opportunities to benefit the customer, builds and delivers solutions to meet customer expectations and establishes/maintains effective customer relations.
    • Situational Adaptability - Picks up on situation cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understands that different situations may call for different approaches. Can act differently depending on the circumstance.
    • Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Gains trust and support of others.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Company

Since day one in 1984, Cirrus Aircraft has been committed to the future of aviation through smart safety, ease of operation and most adamantly, continuous innovation. Along the way, every turn has meant challenges and opportunities to grow general aviation–improving the flying experience as a whole.

Our goal is to utilize technology to drive enhanced safety, performance, sophistication and comfort. We are proud that today, after 30 years of dedication, the Cirrus brand is associated with these accolades and hallmarks that mean so much to us. Our line of all-composite personal aircraft-–the SR20, SR22 and turbocharged SR22T–lives up to this by incorporating advanced electronic and standard safety technologies including Cirrus Perspective by Garmin avionics and the unique Cirrus Airframe Parachute System® (CAPS®).

Our latest aircraft, the Vision Jet, raises the bar even higher as it ushers in a new era in personal transportation and introduces the world to “the personal jet.”

We’ve traveled far, but in many ways, we’re only just taking off. Join our team and become a part of the future today.

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