Quality Coordinator

As part of the team, the Quality Coordinator must have the ability to understand manufacturing concepts in order to analyze issues and recommend solutions. S/he must be resourceful and a great communicator, with the ability to recognize available and needed resources while assisting to meet team goals and remaining compliant with applicable Quality standards and regulations.  S/he must have familiarity with Quality Assurance Inspection, Supply Chain, and Product Quality Control best practices as well as Supply Quality Auditing experience (documentation and site audits). S/he is must have basic knowledge of Quality tools such as Calipers and Micrometers. S/he must also have excellent time management skills, with the ability to prioritize efficiently. Must also possess exceptional verbal and written communication skills.

Key Job Responsibilities included but not limited to:

• Manage the Corrective/Preventative Action Process: Work with CRL employees to document and resolve CARs, maintain online CAR records in SharePoint. Manage routine internal Non-conformance end to end; work with the Quality Manager to identify and resolve complex CARs and escalate, as needed.
• Manage the Document Control System: Maintain online PDM records for process related documentation, release new and updated process documents by working with document owners and other signatories
• Maintain Training Records: Deliver required basic Quality training to CRL employees. Work with managers to assign training in SharePoint, maintain up-to-date training records, and work with employees to sign-off on their training.
• Evaluate New Suppliers: Establish communication with potential suppliers as requested by Procurement, request and evaluate qualification documents, and make determinations on supplier fitness.
• Manage Supplier Network: Maintain up-to-date supplier records, perform regular supplier quality audits both on and offsite, issue requests for corrective action from suppliers, as needed, and perform follow-up evaluations.
• Track and Evaluate Quality Metrics: Capture and evaluate monthly Quality statistics, work with other teams to capture and evaluate failure rate data, monitor warranty return rate metrics.
• Manage Internal Communication on Quality issues: Communicate with Customer Support on issues affecting ship dates and warranty product, manage Quality holds, provide support to Quality Inspectors and Production to resolve issues.
• Participate in Procedure Writing: Assist in creating new quality procedures by collaborating with internal teams and support updates to existing procedures.
• Assist QA Manager when Hosting Customer Audits: Work with audit teams to retrieve necessary QA records and documents during audits.
• Support the Quality Manager: Perform administrative and other Quality related support tasks as requested.

   

   

   

   

  Knowledge, Skills and Abilities (KSA’s):

• Safety: Understands safe operation of equipment, tools and PPE. Recognizes potential for dangerous situations; uses safe work practices. Utilizes behavior based safety methods to sustain a safe working environment
• Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others 
• Communication: Expresses thoughts clearly, both orally and in writing, using good grammar.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests
• Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the business.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others
• Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Works with others to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees
• Accountability: Accepts responsibility regarding projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner

   

  Job Requirements:

  Experience:

• 3 years of experience working in Quality Assurance and/or Compliance Functions
• 2+ years in Root Cause and Corrective Action implementation is preferred.
• General proficiency with Microsoft Excel and Word
• Blueprint reading and basic knowledge of Inspection tools (Calipers/Micrometers) as well as visual inspection.
• Process Compliance experience in ISO 9001 and/or ISO 14644.

   

  Education and Certification Qualifications:

• High school diploma or equivalent education and/ or experience

   

  Physical Requirements: (To be met with or without reasonable accommodation)

• Ability to lift up to 40 pounds
• Sit/Stand to 10 hours a day
• Good Manual dexterity
• Hand-Eye coordination and attention to detail
• Ability to bend, twist and turn

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.