Customer Service Representative - Customer Service
- Employer
- Sanford Health
- Location
- Alexandria, Minnesota
- Salary
- Join our team!
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- Industry
- Healthcare
- Role
- Customer Service
- Job Type
- Long-Term
Job Details
Job Title: Customer Service Representative | Customer Service | Alexandria
City: Alexandria
State: MN
Department *: * Customer Service
Job Schedule: Full Time
Shift: Days
Hours Per Shift: 8 hr
JOB SUMMARY
Documents customer account records and associated profile and financial information. Enters inventory data into a computer and maintains records, reports or files. Maintains an up-to-date inventory of on-site and off-site information storage. Monitors inventory for the obsolescence of equipment and expiration of supplies. Assesses features, facilities, pricing alternatives and distribution options. Explains different product features to different customers as appropriate to their needs. Asks questions and probes customers to help discover their actual needs and priorities. Helps link organizational objectives to customer needs and expectations. Describes the basic concepts and terminologies of health insurance.
POSITION RESPONSIBILITIES
Follow the customer input process to qualify the customer and obtain the necessary information and signatures to process orders accurately and efficiently. Update account maintenance and files with all pertinent information. Become knowledgeable of product specialty lines and insurance coverage of that product. To promote/market products and services in designated territory in accordance with Sanford mission, vision and goals. May be required to travel to home or other type
of location to educate customers on products. May be asked to work on-call hours depending on location and when applicable.
DEPARTMENT DETAILS
The hours for this position are 8:00 a.m. - 5:00 p.m.
QUALIFICATIONS
High school diploma or equivalent preferred. Some sales, customer service, or marketing education preferred. When applicable, the employee must have a current valid driver’s license, and must meet all medical guidelines for Sanford Health Category I drivers. All Category 1 and 2 drivers must have MVR reports that do not contain unacceptable driving offenses or accidents as outlined by Sanford Insurance Carrier section of the policy.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care,
leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research,
education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition
here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families
and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
City: Alexandria
State: MN
Job Function: Customer Service
Job Schedule: Full Time
Shift: Days
Req Number: req31641
Company
Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.
- Website
- http://sanfordhealth.jobs/
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