Housekeeper I

Maintain a high standard of cleanliness in an assigned area as specified by a work schedule. This will be accomplished by utilization of a seven step cleaning procedure. Housekeeper has daily direct contact with patients, and must have a good diplomacy with patients, visitors, and hospital staff.


• JOB RELATIONSHIPS:

A. REPORTS TO: Housekeeping Supervisor

B. SUPERVISES: N/A

C. INTERRELATIONSHIPS WITH: Patients, visitors, and hospital staff.


• HOURS OF WORK: (Hskp II days 7am-3:30pm) (Hskp II Afternoons 2pm- 10:30pm) (Hskp II nights 4pm-12:30pm) (Hskp II over night 8pm- 4:30am).


• DRESS CODE: as designated by Department Director.


• ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to function at full productivity).

A. EDUCATION AND TRAINING: High school diploma preferred; must be able to read and write English. Must have basic math knowledge and able to follow instructions. Knowledgeable about housekeeping procedures/techniques. Will be trained on the job.

B. EXPERIENCE: Previous experiences in floor care have experience with operating commercial floor care equipment.

C. JOB KNOWLEDGE (Specific): Housekeeping background, floor care experience stripping, waxing, scrubbing, extracting carpets, operating stand on floor care equipment and must be capable of working in a hospital setting.


• BUDGET: Need to keep cost in line with yearly budget


• CLIENTELE DIRECTLY AFFECTED BY JOB: patients, visitors, and hospital staff.


• PHYSICAL DEMANDS OF THE JOB: A. A cleaning cart with various supplies is pushed between and to rooms. B. Waist height carrying of cleaning supplies from the cart into a room. C. Forward reaching to the floor to pick up the trash and to then carry it to a bin. D. Dirty laundry weighing from less than 8# to 30# is dragged carrying distances from 5-20'. E. Forward bending to lift dirty laundry from the floor to above the head reaching and bending is

done to clean IV poles, beds, shelves, mirrors, walls, ceilings, lights and floors. F. Extended tools are available to assist with above the head reaching. G. Varying pieces of equipment are moved to clean under them - i.e. - beds, carts, end tables,

tables, chairs, futons, couches, other items as need for full cleaning. H. A limited amount of furniture, moving without wheels is done within the room - i.e. recliners. I. Mops and pails ranging in weight from 8-24# are moved and tipped over on edge - 7" high- to

empty. J. Office areas and departments - i.e. laboratory - may be part of the assigned areas to be

cleaned. K. Routine patterns of arm moving in a figure 8 and up & down motion are done when mopping

the floors, routine over the head reaching for extended periods of time when cleaning walls and ceilings is required.

L. Frequent downward pushing of a handle to wring the mop out - this is done after every 5x10' square ft.

M. Use of an upright vacuum cleaner with adjustable beater bar is required N. Use of stand on floor care equipment when vacuuming, scrubbing floors and cleaning carpets

required. O. Use of a 6 ft step ladder is required when doing full cleaning in an area. P. Must be able to operate and maintain commercial floor care machines. Q. Must be able to perform maintenance on floor care machines when needed. 1. Replace scrub pads on machines. 2. Replace squeegee blades on machines. 3. Remove brushes from machines to clean them. 4. Keep water levels in batteries at proper levels on machines. 5. Use of basic tools screwdriver, wrenches, ect: may need to be used at times. R. Must be able to operate a trash compactor. S. Must be able to push a cart and travel through out hospital picking up garbage in designated

areas. T Must have basic computer skills to do computer functions as needed with the Epic system.


• EQUIPMENT OR MACHINES USED ON THE JOB: Dust mop, Wet mop, Mop bucket, Supply cart, High duster, upright Vacuum cleaner, stepladder, commercial powered floor machines and commercial powered vacuum cleaner walk behinds and self-propelled ride on.


• MENTAL DEMANDS OF THE JOB:

A. JUDGEMENT AND INITIATIVE: Housekeeper must be able to assess standard of cleanliness that is acceptable and apply corrective action. Must have ability to complete tasks in a timely manner. Must be tactful in daily contact with patients, staff and visitors.

B. INDEPENDENT ACTION: Must work as a team without close supervision on a daily basis and must also determine which duties have priority over others. Responsible for cleaning assigned areas with as little disruption as possible to both patient, visitors and hospital staff..

C. EFFECT OF ERROR: Could result in patient complaints regarding cleanliness of room and surrounding area. Extremely important to sanitize all areas to eliminate the possibility of infections being spread.

D. CONTACT WITH OTHERS: Patients, visitors, and hospital staff.


• PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES:

A. RESPONSIBILITY: Daily cleaning of all assigned areas.

PRIORITY: % OF TIME: 95% DISCRETION:

TASKS: 1. Follow seven step cleaning method in assigned areas as instructed. 2. Use Standard (universal) precautions. 3. Clean all units according to proper procedures. 4. Dust mop large hallways daily. 5. Wet mop with floor cleaner water solution in all assigned areas. 6. Wipe down stainless steel fixtures with stainless steel cleaner. 7. Dust off fans, ledges, silk flowers, tables, desks, lights, etc. in patient areas and in office

areas. 8. Stripping and waxing of all hard surface floors in assigned areas yearly.

9. Shampooing of all carpets in assigned areas every 6 months. 10. Other duties as assigned.

AUTHORITIES: Housekeeper has the authority to schedule own time to carry out all tasks in order to insure that the standard of cleanliness is accomplished in a responsible, accurate and timely manner.

B. RESPONSIBILITY: Maintenance of housekeeping equipment and stocking supplies.

PRIORITY: % OF TIME: 5% DISCRETION:

TASKS: 1. Maintain a high quality appearance in all assigned areas at all times. 2. Fill out work order for Maintenance request for building or equipment. 3. Maintain equipment in good working condition. 4. Notify housekeeping supervisor if repairs are needed for housekeeping equipment.

AUTHORITIES: Housekeeper has the authority to schedule own time to carry out all tasks in order to insure that the standard of cleanliness is accomplished in a responsible, accurate and timely manner.

C. RESPONSIBILITY: Continuous Quality Improvement

Tasks: 1. Demonstrates understanding of CQI philosophy. 2. Participates in CQI training activities or CQI teams if appropriate. 3. Demonstrates sensitivity to customers and their needs. 4. Interacts appropriately with internal customers, i.e. coworkers within department, staff

across departments. 5. Interacts appropriately with external customers, i.e. patients, families, medical staff,

vendors. 6. Role models positive behavior and works as a team.

D. RESPONSIBILITY: Service Excellence

TASKS: Demonstrates an ongoing commitment to the Service Excellence philosophy by adhering to behaviors outlined in Rice's "Standards of Excellence."

E. RESPONSIBILITY: Safety - Maintain and promote a safe environment for all patients, visitors and staff.

TASKS: 1. Consistently follow all policies, practices, procedures and work rules.

2. Do not use shortcuts or "work-arounds" that may reduce safety or increase risk. 3. Stay alert, act responsibly and use common sense to reduce risks. 4. Report "actual events" and "good catches" as soon as possible. 5. Create a safe environment by eliminating hazards and identifying and reporting unsafe

systems. 6. Complete all mandatory safety education, attend safety sessions, review and

understand the Safety Program (available on RiceNet). Seek answers to questions you have about the Safety Program.

Housekeeper II (01-8090-12)

JOB TITLE Housekeeper 11

CLASSIFICATIONS Never Rarely (1-5%)

up to 1 hr. Occasionally (6-33%) up to 21/2 hrs

Frequently (34-66%) 2 ½ - 5 ½ hrs.

Continuously (67 -100%) over 5 ½ hrs