Customer Service Representative - Maverick Air Center

Job Title: Customer Service Representative | Maverick Air Center | Sioux Falls

City: Sioux Falls

State: SD

Department *: * Maverick - Business Development - Sioux Falls

Job Schedule: Full Time

Shift: Evenings Sunday through Thursday 6am to 2pm

Hours Per Shift: 8 hr

JOB SUMMARY

Demonstrate and uphold Maverick Air Center’s high standard of quality in workmanship and customer service. Will create an environment where customers feel appreciated by giving exemplary customer service and acknowledge all pilots and customers upon entering or leaving the facility.
Customer Service Representative’s duties will include directing incoming calls and handling customer requests. Ensuring ramp access security. Coordinate line service calls and requests and insuring all service requests are completed. Computer invoicing of front desk items and closing service orders to include payment via credit card, cash or check. Knows and understands Maverick Air Center’s discounts and pricing. Verifies information in the Fixed-Base Operator (MY FBO) system is accurate and up to date upon arrival or departure. Handle fuel requests via internet, phone and Unicom. Call out service requests and answer radio calls from line service. Procuring rental cars and other transportation needs, hotel accommodations and catering for pilots, flight crews and customers. Set up new accounts; maintain records and reports and other clerical duties. Update fuel price changes. Fuel balancing and reconciliation of fuel sales and truck sheets from previous day. Cash handling. Maintain a professional clean working environment to include; professional appearance and attitude. Other duties as assigned.
Additional duties include but not limited to, assisting the Line maintaining the lobby, conference room and hallways appearance, this may include vacuuming, mopping, cleaning windows, dust and wipe down counters as needed. Check all restrooms during each shift to insure supplies are stocked and cleaned. Check pilot lounge for cleanliness. Responsible for courtesy coffee, tea, and ice water are available at all times. May be needed to assist customers with baggage and pulling up rental and courtesy cars.

POSITION RESPONSIBILITIES

Works with a specific computer-based communications (CBC) application. Manipulates files within different folders, directories, partitions, drives, etc. Follows direction in relation to the time and effort needed to achieve work objectives.;Demonstrates open, friendly, accepting, and supportive behaviors with team members. Completes tasks and inspires confidence in leaders by demonstrating honesty and integrity. Demonstrates sensitivity to speakers by positive language, verbal and non-verbal. Identifies the primary means of communication and their appropriateness for different occasions.

DEPARTMENT DETAILS

Delivering personalized service experience to Private and Corporate Aviation clientele. • Arranging services including hotel, catering and ground transportation. • Coordinating aircraft services, such as fuel and hangar storage. • Effectively communicating via telephone, air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. • Education customers on available services. • Processing customer invoices. • Answering customer questions and resolving issues as necessary.

QUALIFICATIONS

High school diploma or equivalent required.
One year of office experience with exposure to customer relations and computer data input preferred.

• Delivering personalized service experience to Private and Corporate Aviation clientele.
• Arranging services including hotel, catering and ground transportation.
• Coordinating aircraft services, such as fuel and hangar storage.
• Effectively communicating via telephone, air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Education customers on available services.
• Processing customer invoices.
• Answering customer questions and resolving issues as necessary.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: SD

Job Function: Customer Support Services

Job Schedule: Full Time

Shift: Evenings

Req Number: WD03499