Field Service Technician
- Employer
- Aagard Group LLC
- Location
- Alexandria, MN
- Salary
- Join our team!
View more
- Industry
- Skilled and Trades
- Role
- Mechanic/Technician
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
Job Title: Field Service Technician Department: Aftermarket Services Reports to: Aftermarket Services Manager FLSA Status: Non-exempt Position Objective:
• Through the practice of servant leadership; enhance people's lives through installation, retrofit and troubleshooting activities to deliver quality, best value products and services, on time, to internal and external customers.
Responsibilities:
• Install new packaging machines, retrofits projects, warranty and service parts
• Provide internal and external technical support for equipment in the field
• Provide onsite customer training for equipment operation, troubleshooting, and maintenance
• Generate daily service reports from work being performed at customer's site
• Recommend service and rebuild projects to customer that improves equipment performance
• Assist in assembly and testing of equipment and retrofit projects
• Assist with programming and code for PC and PLC machine controls
• Provide remote support technical assistance on a rotation basis
• Assist with training other team members
• Recommend and implement process improvements to increase productivity and reduce costs
• Communicate openly, share knowledge, build positive collaboration between departments and team members
• Support and contribute to department and company metrics
• Be actively engaged in continuous improvement projects and culture
General Responsibilities:
• Adhere to, support and promote the Aagard vision and culture statements
• Demonstrate professional, respectful interaction with other team members
• Accurately and professionally represent Aagard to customers and vendors
• Other duties as assigned
Minimum Requirements:
• Minimum of Associates degree plus two years' experience in related field or equivalent combination of education and experience
• Aptitude and interest in machine controls
• Ability to view and understand CAD drawings
• Ability to read and understand the proper use of measuring instruments
• Ability to operate small hand tools
• Knowledge of blueprint reading, hydraulics, pneumatics, and electronics
• Ability to follow customer specifications
• Strong customer service skills, conscientious of meeting and exceeding customer needs
• Experience or training with PCs, Servos, PLCs preferred
• Experience working in a manufacturing environment preferred
• Experience with Microsoft products including proficiency with Microsoft Office
• Experience or training with computers and ability to learn and use Aagard specific software
• Ability to prioritize tasks
• Ability to take action and be proactive
• Ability to communicate professionally with internal and external customers verbally and in writing
• Ability to communicate ideas in both technical and user friendly language
• Ability to walk or stand up to 100 percent of the time
• Ability to lift, push, pull up to 50 lbs
• Ability to operate or be trained to operate a forklift
• Valid driver's license required
• Strong time management and organizational skills
• Passion for excellence
• Value and build a culture of measurement
• Willingness to take occasional after-hours calls
• Ability to travel approximately 50% of the time. Travel may occasionally be higher to meet customer expectations.
________________________________________________________________________________ Team Member Printed Name ___________________________________________________ ________________________ Team Member Signature Date
Company
Aagard offers a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, a 401K retirement savings plan with employer match, along with paid time off.
Join a team that is WINNING TOGETHER HONORABLY!
Aagard is seeking individuals with experience in the automotive, diesel, and small engines fields who like to assemble high-tech equipment. Aagard is also looking for individuals with engineering, business, and leadership skills.
We strive to build our business as a team with a common purpose of enhancing people's lives. The individuals within our company are respectful, trustworthy, encouraging, honest, and supportive; because of that we have had exceptional growth and are excited to continue enhancing our team!
- Website
- http://www.aagard.com/join-our-team
- Telephone
- 320-763-6043
- Location
-
3711 Iowa Street
Alexandria
Minnesota
56308
US
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