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Director of Store Operations

Employer
Acme Tools
Location
Grand Forks, ND
Salary
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Job Details


Who We're Looking For:

Are you an energetic, innovative business strategist who is well versed in leading a customer-centric, multi-location retail operation? Do you have a knack for motivating people to reach new heights and exceed lofty goals, while also encouraging company and culture breakthroughs? If so, do your best work with Acme Tools as Director of Store Operations.

You'll take on the role of coordinating our corporate store operations team, as well as retail managers and supervisors - leading the charge in all aspects of store success, including: sales development, high-level performance management, process improvements, workforce planning and development, ensuring profitability, and safety. You might be perfect for this role if you'd love to stay on top of growth and development in a unique, B2B retail environment, as well as maintaining and building upon current sales strategies. You are constantly learning, a natural problem-solver, have a deep understanding of what motivates employees to drive sales, and never balk at taking on new challenges!

What You'll Take Ownership Of:

The Director of Store Operations is responsible for the growth and development of brick-and-mortar retail stores within Acme Tools and the important role they play within our company. This position will work to inspire, motivate, mentor, and educate a high-performing management team at 10 locations throughout North Dakota, Minnesota, and Iowa to optimize their impact on Acme Tools by:

• Managing the corporate store operations department and leading store management and sales throughout the organization

• Overseeing store success, including: development, implementation, and enforcement of best practices and processes to ensure goals and objectives for business strategic planning and profitability are met

• Assisting General Managers in overseeing all sales, warehousing, pricing, service, and customer relations within our stores

• Being involved in recruiting, interviewing, approving the hiring, onboarding, and development of new team members

• Solving highly-complex employee issues with the upmost sense of confidentiality

• Leading the charge when it comes to coaching, training, and development of employees; ensuring timely performance reviews for all store employees

• Overseeing expenditures and driving sales to ensure profitability within the stores

• This position will continue to nurture cohesive working environments within the company and different departments including leadership, technology, human resources, accounting, and marketing departments.

• Driving the vision and executing the continued evolution of Acme Tools' retail operations.

• Maintaining knowledge of current trends relevant to our industry to advance existing skills

• Taking on new challenges and training to grow your abilities and career in the ever-changing world of retail management

• Ensuring that Acme Tools is in compliance with federal and state laws

• Rolling with the punches with whatever other human resources task comes your way

Need-To-Haves:

• Bachelor's degree in a related field

• 7-10+ years of progressive, strong multi-store retail operations management experience in a medium or large organization; or relevant equivalency

• Thorough knowledge of all aspects of operations, including: accounting, sales, strategic leadership, inventory control, employee relations, and marketing experience

• Extensive process improvement and strategy experience in a retail setting

• Strong technology and communication skills, both verbal and written

• Ability to manage multiple projects in a fast-paced work environment; work on a team or independently; ability to manage relationships with Directors and Senior Management

• As the chief person responsible for oversight of our stores, this job will require extensive travel availability - up to three weeks a month.

• Self-driven to achieve goals; high energy level is essential, as well as a strong, dedicated work ethic

Love-To-Haves:

• Bonus points for tool and equipment knowledge

About Acme Tools:

Acme Tools was founded in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. In addition to very competitive compensation, some of the benefits we offer include:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Short- and Long-Term Disability

• PTO

• Paid Holidays

• 401(k)

• Flex Spending

• Generous Employee Discounts

*Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND preferred. Acme Tools is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Small Town Friendliness. Big City Amenities. Find out why living in Grand Forks is way cooler than you think at www.grandforksiscooler.com

Company

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with 14 locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog and internet division, was acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. We pride ourselves on having a growing, innovative E-Commerce department with a start-up like atmosphere, which will allow you to create and execute digital creative strategies with freedom and approach projects in unique ways. Acme Tools offers various fields of work at the warehouse, retail, and corporate levels as well as opportunities for tradespeople and CDL drivers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

Company info
Website
Telephone
701-335-4807
Location
1101 N Washington St
Grand Forks
ND
58201
United States

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