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Job Description
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Customer Service
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Service Advisor
1. Service Advisors
Duties:
*Resolving customer inquiries,
*Providing customers with account information
*Resolving or referring billing disputes
*Correcting payment errors
*Reversing fee and finance charges as appropriate
*Account maintenance
*Accepting card, check, or other orders
*Acting on lost and stolen cards or checks
*Researching customer problems that couldn't be resolved during initial contact and assessing customer needs for other products and services and cross-selling other bank products
Other:
*SeptemberTraining classes
*Shifts: 5am, 6:30am, 8am, 10am, 11am, 12:30pm or 5:30pm
*Temp-to-Hire
*$10.58/hr
2. Bilingual Service Advisor
Duties:
*Responsible for providing service to customers in both English and Spanish resolving customer inquiries
*Resolving customer inquiries,
*Providing customers with account information
*Resolving or referring billing disputes
*Correcting payment errors
*Reversing fee and finance charges as appropriate
*Account maintenance
*Accepting card, check, or other orders
*Acting on lost and stolen cards or checks
*Researching customer problems that couldn't be resolved during initial contact and assessing customer needs for other products and services and cross-selling other bank products
Other:
*Will go through Spanish fluency interview
*Holidays and rotating weekends required
*$13.33/hour
To be considered, please apply online at www.spherioncareers.com; When prompted for a recruiter code, use R45520014918. If you have any questions please contact Brooke at brookeolson@spherion.com
