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Bi-lingual (Spanish) Customer Service Representatives

To be considered for this opportunity, you must complete an online application at www.spherion.com/fargo

Looking for Spanish speaking individuals to fill CSR positions

Temp-to-hire
Pay $13.50/hour
Schedule M-F 8am-4pm
Inbound call center
Business casual dress Monday-Thursday, casual Fridays

SUMMARY
Customer Service Representatives (CSR) provide customer service to the provider communities, research, and resolve provider inquiries, perform duties and responsibilities in a professional manner and meet timeliness and accuracy regulations. Drug screen, Background and MVR testing is required of all applicants.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.


• Contribute positively to a work environment that is flexible,
adaptable, and team-based
• Provide, receive, and seek feedback in a positive manner to
encourage team building
• Participate in the development and attainment of team and
operational goals
• Perform special projects and assignments as needed
• Acquire, demonstrate, and apply effective leadership skills
• Complete daily expectations of specified work
• Maintain quality expectations as outlined by management
• Monitor and report workloads on a daily/weekly/monthly basis
• Prioritize workloads to ensure timeliness/quality standards are
met
• Respond to incoming inquiries, telephone and/or written, from
providers
• Research and resolve inquiries in a professional, timely, and
accurate manner
• Document all inquiry activities in the appropriate reporting
system
• Provide responses to inquiries in writing
• Identify processing deficiencies and initiate corrective actions
• Actively participate in company's operational and ongoing
training
• Participate in weekly meetings
• Complete assessments in a timely manner and to meet/exceed
standards as outlined by management


QUALIFICATIONS
• Working knowledge of processing systems
• Understanding of basic customer regulations
• Ability to work both independently as well as in a team environment
• Ability to assess workload, meet deadlines, and adjust as needed


EDUCATION and/or EXPERIENCE
• High school diploma or GED
• Minimum six (6) months customer service experience preferred
 

COMPUTER SKILLS
• Basic PC skills
• Keyboard skills (typing, 10-key, alpha/numeric)
• Proficient in Microsoft Office: Word, Excel, PowerPoint, etc.

Benefits (upon hire with client company):
• Medical (Health/dental/vision) – 70% s• 401k – 3% c; • $50k life insurance policy
• Pet insurance
• Prepaid legal
• 2 weeks' vacation, 1 week sick pay plus 1 personal day
• 10 holidays

To be considered, please apply online at www.spherion.com/fargo  when prompted for a recruiter code, use 45520019505. If you have any questions please contact Kellie Gores at  701-298-8300

 


Salary: $13.50/hour

Featured Employer Information
Spherion Staffing
1450 25th St S
Fargo ND 58103
Contact:
Kellie Gores
PH:
701-298-8300
Email:
kelliegores@spherion.com
Website:
www.spherion.com/fargo