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Simply Staffing

Customer Service Manager

Simply Staffing has partnered with a Western Wisconsin company that matches our energy and passion for the job at hand. Our client company seeks qualified candidates who share in their vision, values and commitment to superior customer service.

Duties and Responsibilities
• Responsible for ensuring that all customer needs are met
• Create and maintain a positive company image to all potential and current customers.
• Effectively handle complex or escalated inquiries from customers
• Investigate and solve long-standing or complex customer problems passed on by the customer service technicians.
• Quote and schedule field service trips, as well as start-up and training trips.
• Handle customer communication with professionalism – may include on-site visits, phone calls, e-mail or video conferencing.
• Supervise customer service team, learn about the products or services of the organization, and follow product modification / improvements.
• Train staff to deliver excellent customer service and be involved in staff appraisals and recruiting.
• Develop customer service standards, policies and procedures for the organization or department.
• Work with Management and Engineering to provide feedback from customers and field personnel on recurring issues, product enhancements and product improvements.
• Coordinate with the Customer Service Manager of the sister company to cross-train personnel and assist with joint projects.
• Coordinate with Engineering to develop accurate product Operation and Maintenance Manuals.
• Coordinate with the Parts Department on complex issues to ensure the customers get the correct parts.
• Travel both domestically and internationally as required.
• Ensure timely submission, review and approve required paperwork for all Customer Service employees.
• Provide monthly status reports to upper management
• #1 Priority=Provide top notch customer service!
• Other duties as directed

Requirements
• Candidates for the Customer Service position must have 10 years of experience in related field

Apply by sending your resume and salary requirements to Katie at kcole@simplystaffing.net
• Featured Employer Information
• Simply Staffing
700 Wolske Bay Rd
Menomonie WI 54751
• Email: kcole@simplystaffing.net
• Website: www.simplystaffing.net