Product Service Manager
Doosan Bobcat North America
Johnson Creek, WI
Full-time
Information Services / Technology (IT)
Posted on April 10, 2025
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.
This position provides a communication link between the field (Territory Support Manager, Dealers, etc.) and internally with Product Management, Quality, Parts, Engineering, Manufacturing, Sourcing, and Product Liability teams. The focus of this position is on product issues, emerging issue discovery, prioritization, resolution and continuous improvement. External relationships are built with the company's dealerships and customers for the purpose of information, fact gathering and sharing.
Role & Responsibility
Communication of Product Concerns
Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
- Location: Johnson Creek-Main Office
This position provides a communication link between the field (Territory Support Manager, Dealers, etc.) and internally with Product Management, Quality, Parts, Engineering, Manufacturing, Sourcing, and Product Liability teams. The focus of this position is on product issues, emerging issue discovery, prioritization, resolution and continuous improvement. External relationships are built with the company's dealerships and customers for the purpose of information, fact gathering and sharing.
Role & Responsibility
Communication of Product Concerns
- Lead the effort in identifying and prioritizing product issues and assist in solving these issues to improve quality and reliability of the assigned product line with the goal of achieving total customer satisfaction.
- Proactively communicate product information in a clear, concise, consistent format to keep the company's field staff and the company's dealer service, sales, and parts personnel informed and up-to-date.
- Make recommendations regarding field modifications related to product line responsibility. Assist in generating appropriate justification, internal documentation, and communication to our dealers, the company field staff, and the end users.
- Provide up-to-date product quality and performance status to Manufacturing, Product Management, Quality and Engineering based on customer, dealer and warranty data.
- Hold an active role in new product development through support, communication, and voicing the needs of our customers and dealers relative to current product quality, reliability and serviceability.
- Conduct or supervise product update training regarding product improvements and new product introductions. These are held on dealer level as well as internal to the company's field staff on a worldwide basis
- Education Required: Bachelor's Degree in Engineering
- Experience Required: 5>7 years
- Travel Required: 10-24%
- Minimum of two years of hands-on equipment operation experience with construction or agricultural type equipment
- Technical product knowledge and aptitude
- Effective cross-functional teamwork skills
- Excellent communication and interpersonal skills
- Strong time management skills and priority focus
- MS Office Suite proficiency
Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
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