Forklift Product Support Representative Inside

Doosan Bobcat North America   Buford, GA   Full-time     Product Management
Posted on July 3, 2024
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At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.

Location : Buford

Job Information

As a Forklift Product Support Representative (Inside), you will provide product, technical support, and training for company forklift trucks. Responsible for providing support for field service team members and providing product technical support to all customers of all company products.

Role & Responsibility
  • Provide product support for company manufactured forklifts
  • Support internal departments with service-related inquiries or projects.
  • Support the training department during training classes, coordination of events for pre-planning of training and training day logistics
  • Enter all relevant calls into the Service Call Center database management system
  • Must file weekly reports detailing activities to the manager of product support and warranty
  • Review all high dollar warranty claims with warranty department
  • Provide updated technical information to technicians requesting assistance
  • Field inquires and inbound calls into the Service Call Center and delegate to the appropriate internal partners or field person
  • Field inquires from external customers
Job Requirement
  • Education Requirement: High School Diploma (or GED or High School education equivalent); or 5
  • Experience Required: Travel as needed to support dealers (up to 10%) / Travel may be with or without advanced notice.
  • Knowledge and Skills- Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Reasoning Ability-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • #CB
  • #GD
  • #WayUp
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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