Service Trainer DE

Doosan Bobcat North America   Fargo, ND   Full-time     Human Resources
Posted on November 17, 2024
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Job Information

Position Summary:

The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products:

- Manage the development of Service / Technical Training material (student material/teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager

- Develop/build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms...

- Work with Product Service Managers and Engineering from factories to develop training material

- Conduct effective Training in English and local languages in EMEA Region.

-Coach Service Trainer and/or Service Trainer junior

Role & Responsibility

Development:
  • Gather input from students, Doosan field people and Product Service Manager to identify new training needs and provide feedback to training organization managment
Conduct training:
  • Execute one week technical trainings in the training center (Dobris ) and in the field for Doosan or Bobcat equipment
Manage training material development:
  • Manage the development of training material:
  • Setup clear training courseplan
  • Manage collection required input
  • Createnew uptodate training material in English and local language
  • Develop on-line training material & diagnostic workshops
  • Issue regular status reports
Keeping himself up to date:
  • Assimilating the technology of new products in coordination with Aftersales and Engineering
Coach the Service Trainer and/or Service Trainer junior :
  • Share experience and best practice in: Technical and Product knowledge, Training delivery technics, Training design
Manage and organize local training :
  • Gather the needs, secure the content in accordance with the local training agreement, the certification program and the administrative requirement
Job Requirement
  • Education & Qualification: Engineering - Engineering
  • Experience: 7>10 years
  • More than 10 years experience as Service Trainer for a Construction Equipment manufacturer of which min years for Heavy Equipment and 5 years for Compact Equipment
  • Field experience (repair - troubleshooting) - Dealer network experience
  • Mechanics / didactic
  • Heavy / Compact construction equipment knowledge
  • Willingness to travel frequently throughout the region.
  • Excellent English + Local Language(s)
  • Very good Computer skills (Powerpoint, Word, Excel) required.
  • Any knowledge of additional graphical packages or simulation tools is a plus (Adobe Photoshop, Adobe Captivate,Articulate Story Line...)
  • Good communication skills, verbal and written.
  • Open minded to multiple cultures
  • Ability to adopt new training techniques and use new training tools
  • Global Breadth: Multi-Country (> One Country)
  • Travel Standard: 25 - 50%

Doosan Bobcat North America

Fargo , ND