Service Trainer DE
Doosan Bobcat North America
Fargo, ND
Full-time
Education
Posted on October 15, 2024
Job Information
Position Summary:
The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products:
- Manage the development of Service / Technical Training material (student material/teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager
- Develop/build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms...
- Work with Product Service Managers and Engineering from factories to develop training material
- Conduct effective Training in English and local languages in EMEA Region.
-Coach Service Trainer and/or Service Trainer junior
Role & Responsibility
Development:
Position Summary:
The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products:
- Manage the development of Service / Technical Training material (student material/teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager
- Develop/build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms...
- Work with Product Service Managers and Engineering from factories to develop training material
- Conduct effective Training in English and local languages in EMEA Region.
-Coach Service Trainer and/or Service Trainer junior
Role & Responsibility
Development:
- Gather input from students, Doosan field people and Product Service Manager to identify new training needs and provide feedback to training organization managment
- Execute one week technical trainings in the training center (Dobris ) and in the field for Doosan or Bobcat equipment
- Manage the development of training material:
- Setup clear training courseplan
- Manage collection required input
- Createnew uptodate training material in English and local language
- Develop on-line training material & diagnostic workshops
- Issue regular status reports
- Assimilating the technology of new products in coordination with Aftersales and Engineering
- Share experience and best practice in: Technical and Product knowledge, Training delivery technics, Training design
- Gather the needs, secure the content in accordance with the local training agreement, the certification program and the administrative requirement
- Education & Qualification: Engineering - Engineering
- Experience: 7>10 years
- More than 10 years experience as Service Trainer for a Construction Equipment manufacturer of which min years for Heavy Equipment and 5 years for Compact Equipment
- Field experience (repair - troubleshooting) - Dealer network experience
- Mechanics / didactic
- Heavy / Compact construction equipment knowledge
- Willingness to travel frequently throughout the region.
- Excellent English + Local Language(s)
- Very good Computer skills (Powerpoint, Word, Excel) required.
- Any knowledge of additional graphical packages or simulation tools is a plus (Adobe Photoshop, Adobe Captivate,Articulate Story Line...)
- Good communication skills, verbal and written.
- Open minded to multiple cultures
- Ability to adopt new training techniques and use new training tools
- Global Breadth: Multi-Country (> One Country)
- Travel Standard: 25 - 50%