Senior IT Support Specialist- Minnetonka
Knute Nelson
Minnetonka, MN
Full-time
Information Services / Technology (IT)
Posted on January 4, 2025
Join Vivie and help us create meaningful impact! As a Senior IT Support Specialist, you'll provide advanced technical support, troubleshoot complex issues, and ensure smooth operation of our IT systems to empower our team and enhance productivity. We're looking for a tech-savvy professional with qualifications such as experience in IT support, expertise in systems administration, and strong problem-solving skills. At Vivie, we value our people and offer a competitive pay range of $31-$37/hr. based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, professional development opportunities, and wellness programs. Let's grow together-apply now and discover the difference you can make at Vivie! Vivie is an equal opportunity employer.
Schedule: Full-time | 80 hours per pay period | Monday-Friday | 8 am - 4:30 pm
Scope:
Schedule: Full-time | 80 hours per pay period | Monday-Friday | 8 am - 4:30 pm
Scope:
- Provide mentorship to the IT Support team to ensure a successful work environment.
- Collaborate with IT leadership to meet needs and changes to the environment.
- Provide first-level resolution for IT devices and software issues.
- Set up desktop hardware for end users.
- Upgrade, maintain, and support office technology and systems.
- Review and troubleshoot all new incidents and requests and escalate when unable to resolve.
- Document all help desk interactions within ticketing system.
- Provide ongoing support for jobsite locations and remote users.
- Travel during business hours periodically to jobsite locations.
- Deploy, inventory, and maintain hardware and software.
- Setup, configure, and deploy hardware and software for new and current staff.
- Provide instruction and assist staff with the many different technologies being used in the environment.
- Perform software upgrades.
- Work with and resolve end user issues.
- Coordinate support and services with multiple IT vendors.
- Work with healthcare related systems.
- Provide direction and guidance to IT Support staff to insure they are following departmental guidelines, policies, and procedures.
- Provide recommendations and insights to leadership to improve support levels and provide a better experience to end users.
- Work with IT leadership to identify and set clear goals for the support team.
- Help coordinate with IT leadership that the support team covers required shifts and scheduled trips.
- The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
- AAS Degree in Information Technology and 4 years of prior help desk experience, or those with an equivalent experience of 4-6 years in a help desk role.
- Knowledge of Windows 10 operating systems.
- Knowledge of iOS and Android mobile operating systems.
- Excellent analytical, problem solving, and time management skills.
- Ability to work in a fast-paced environment with changing priorities and deadlines.
- Thorough documentation skills.
- Microsoft Server OS / Active Directory experience.
- Basic network troubleshooting.
- Must complete and pass a state required background study.
- Able to physically perform the duties required by the position
- Required to have the ability to read, write and speak English well enough to communicate with staff, residents, and visitors.
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