Patient Access Representative

Lakewood Health System   Staples, MN   Full-time     Health Care Provider
Posted on July 11, 2024
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About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the fifth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Unit/Department/Team

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail orientated and able to multi-task and problem solve. This position works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team. If you are looking to make a difference in patient care, grow your clinical experience and be a part of an extraordinary healthcare team, we encourage you to apply!

Mission for Position

To provide quality, personalized healthcare for a lifetime by helping patients access the care that they need.

Position Summary

Patient Access Representatives are integral because they are usually the first point of contact for patients and families coming to Lakewood. We obtain information which results in building the foundation for medical records and billing. Patient Access is the key to the success of the revenue cycle. We promote quality, continued care through management of orders, referrals and follow up appointments.

Position Type

This is a full-time position averaging 64 hours every two weeks. Hours vary between 6:30AM to 5:00PM on weekdays, with a rotating Saturday shift from 7:45AM to 12:00PM.


  • Computer literacy
  • Prior experience with family practice scheduling is preferred
  • Excellent customer service skills
  • Excellent oral and written communication skills
Ideal Candidate
  • Demonstrates attention to detail in patient care
  • Manages multiple projects effectively
  • Can quickly adapt to changes
  • Able to organize, coordinate and prioritize tasks
  • Ability to work in a team environment

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!
  • Generous Flex Time Off & Wellness Time Off
  • 401K Match
  • Annual tuition assistance of $2,000 per year
  • Best-in-region employer HSA contributions
  • New in 2024 - employer paid premiums for individual-only healthcare coverage!
With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

Next Steps

Interested, but will the schedule work for you?

Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Sarah Licari to discuss the possibilities further:
Sarah Licari, Patient Access Manager
P: 218-894-8687


Apply Online |Careers - Lakewood Health System

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.