Member Services Representative

MILLE LACS ENERGY COOPERATIVE   Aitkin, MN   Full-time     Call Center / Customer Service
Posted on July 10, 2024

Member Services Representative – Mill Lacs Energy Cooperative

Benefits: Competitive Pay, Medical, Dental, Short and Long Term Disability, Life Insurance, 401(k) + match, Holidays, PTO, Tuition Reimbursement and more

Job Type: Full-Time Hours: Mon-Fri, 8:00 AM – 4:30 PM

MLEC is looking for a Member Services Representative to join our team. Staff will be responsible for performing various customer service duties pertaining to the cooperative’s many services. The position provides assistance to the Billing and Member Services Team.

 Answer telephone, mail, e-mail and in-house inquiries

 Make payment arrangements, post payments and adjustments

 Complete process for Internet Service Requests including customer inquiries and similar billing duties

 Assist in internet sales

 Assist with account transfers in accordance with Cooperative bylaws and policies

 Process reconnects and disconnects of services

To be successful in the role, you need to have a High School diploma or equivalent and advanced training in office related work of at least one year. Must have a valid Minnesota driver’s license. Cooperative or utility industry experience is preferred. Must have strong aptitude in written and verbal communication, proficient computer and key board skills, and Microsoft Office skills, in particular Excel and Word. Must be able to maintain courteous relationships with Cooperative members and be teamwork oriented.

To apply – go to or send resume and cover letter to MLEC, Mary Ward, PO Box 230, Aitkin, MN 56431 or APPLY FROM THIS JOB POSTING Applications accepted through Wednesday August 7, 2024 MLEC is an Equal Opportunity Employer.