Operations Manager

Otter Tail Power Company   Crookston, MN   Full-time     Management
Posted on July 10, 2024
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At Otter Tail Power, our employees help us serve the communities we support by producing reliable, affordable, and environmentally responsible electricity. Our employees’ impact can take many forms. Our successful employees ensure that our customers and communities have the power they need for modern life.

In this role, the Operations Manager will direct and manage the area line crews and service representatives and provide performance feedback and development opportunities. * Manage Key Performance Indicators and safety goals. * Provide support and labor for the achievement of marketing goals and objectives. * Collaborate with Customer Service Manager to provide excellent customer communications and experience. * Develop and implement workforce plans within Customer Service together with Customer Service Leadership team. * Direct and support line crews and Service Representatives in responding to emergencies and customer outages. * Establish and maintain positive working relations with employees from other departments at Otter Tail Power and representatives from local Co-ops and municipalities. * Lead information and safety training meetings.

Qualifications: We’re seeking positive, can-do candidates with a wide range of skills who are obsessed with getting projects completed at an exceptional standard. Some examples of what we’re looking for include: * This position is people-centric so excellent communication and leadership skills including public speaking are vital. * The Operations Manager wears many hats, so proven success in managing multiple complex projects and the ability to prioritize is a must. * To be successful in this position, a four-year degree in Business or Engineering or five-seven years of experience in field customer service operations is required. * Familiarity with the Collective Bargaining Agreement with which we work will enable a candidate to work with employees effectively. * The electric utility industry can be unique in some ways and to navigate the intricacies of the industry, we’re seeking a candidate with knowledge of electrical rates. Selected candidates will be required to complete a pre-interview assessment.

Offering: We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help them thrive in their career experience and goals, we offer: * Competitive wage & benefit package. - Employee Stock Ownership options - Retirement Savings Fund with employer match - Health insurance plan options * Training – our average employee spends 40 hours in training and development each year! This includes safety – one of our 5 values and key to our success – technical, compliance and developmental training. * Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more! * Access to mental health support from the experts at SupportLinc.

If this sounds like a great fit for you, apply today. Don’t wait too long though! 

We’ll accept applications through July 28, 2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability or protected veteran status.