Total customer satisfaction is the daily mission of each and every employee.

This mission is obtained through:

• The delivery of quality products and services to the customer on an ongoing basis.
• The company wide understanding and commitment to the concept of the "customer" being:
• The next person, process, department, or organization which receives a product or service from the efforts of any single or combined employee effort.
• The commitment to continuous improvement and compliance with customer needs.
• The implementation and maintenance of the Quality Management System (QMS) Manual and the supporting quality system.