Star Rewards Lead

POSITION SUMMARY

This position is responsible for Supervising, auditing documentation, overseeing the daily shift operation of the Star Rewards' Center/Ticket Sales to ensure a professional and guest friendly environment. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include…

• Smile and Greet
• Take Care of Needs
• Anticipate, Ask and Act
• Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Carries out Supervisory Responsibilities, in the absence of the Player Relations Marketing Manager, with assigned associates to retain and motivate a professional workforce for the Shooting Star Casino, Hotel, and Event Center.

• Providing necessary leadership and skills to associates.
• Plans, assigns, and directs work.
• Rewards and disciplines associates.
• Keep associate performance reviews updated.
• Ensures the strictest of confidentiality is maintained at all times.
• Coordinates training and mentorship for associates.
• Level 1 Complimentary authority for the buffet only.

Creates and maintains necessary auditing documentations to ensure accurate protection of Shooting Star Casino funds.

• Organizes and prepares daily coupon board for each Star Rewards’ Center station.
• Compiles and verifies coupon logs at the end of the day to report any discrepancies.
• Completes appropriate auditing reports to comply with internal gaming controls.
• Accounts for any Shortages and Overages.

Oversees the daily operations of Star Rewards’ Center/Ticket Sales to maintain a successful and professional work environment.

• Carries out established policies and procedures for Star Rewards’ Center, Ticket Sales, Coat Check and Scooter Reservations.
• Compiles and organizes Scooter reservation information.
• Sorts and files internal documents.
• Prepares and submits orders in Lawson for Star Rewards’ Center merchandise.
• Distribution of concert tickets and assists with concerts and special events.
• Carries out general Star Rewards’ Center duties, assisting guests, processing coupons, currency exchange, redemptions, and new accounts.

Listens and responds to guest concerns to maintain a high level of guest satisfaction.

• Analyzes guest complaints regarding our Oasis and Wintix systems and determines appropriate action.
• Refer guests to appropriate department or function for issue resolution.

Performs other duties and responsibilities as required or assigned.

Minimum Requirements

EDUCATION & EXPERIENCE

One-year certificate from a college or technical school preferred; or 2 years of experience or training in a related field.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal State Compact for Gaming.