Pharmacy Customer Service Representative

Position Description:
The customer service representative is responsible for greeting patients, receiving their medication requests, allergies and other pertinent information and relaying this information to the pharmacy technician or pharmacist; responsible for checking insurance eligibility and entering that information into the pharmacy management software; responsible for presenting applications to patients for prescription assistance programs and may have to assist the patient with questions on the form or call for assistance for the patient; ring up patient purchases, work with credit cards and A/R accounts; responsible for counting out his/her cash register at the end of the day and maintaining the proper currency in the drawer throughout the day in order to conduct transactions; responsible for learning and using 4 different medical software applications and several other communication programs on a daily basis. The customer service rep needs to communicate with the interpreter staff to call interpreters for non-English speaking patients or to call a language line interpretation service for the patient; may have to contact other personnel or agencies via phone, software or beeper depending on the needs of the patient; work closely with pharmacists, pharmacy technicians, prescription assistance personnel, management personnel and other pharmacy and clinic staff. Other pharmacy related tasks are performed by the rep when the service window isn't busy. The customer service rep may be asked to serve on the pharmacy's customer service committee and will be expected to participate by contributing observations, assessments and new ideas at pharmacy staff meetings.

Minimum Qualifications:
*H.S. diploma/ GED
*Experience working in direct customer service which includes conflict resolution skills and the ability to work patiently with difficult customers.
*Experience working with and processing financial transactions (i.e. cash and credit card transactions)
*Excellent oral, written and interpersonal skills
*Experience working in a team setting and functioning as a contributing team member
*Demonstrated excellent customer service skills
*Demonstrated excellent organizational skills
*Ability to stand throughout the work day
*Ability to consistently meet assigned work schedule
*Ability to work in a busy, fast paced business
*Ability to multi-task
*Excellent listening skills and the ability to facilitate communication between patient and pharmacy staff
*Must be comfortable with obtaining personal, financial and medical information from patients
*Ability to learn and use multiple computer software applications

Preferred Qualifications:
*Must be comfortable working with non-English speaking patients in a multicultural setting
*Strong phone skills for calling patients, clinic staff, insurance companies and the language line.

Physical Demands:
This position consists of standing on your feet the entire day, every day. While most of the time is spent standing at the customer service window,some walking is required and lifting up to 25 pounds.

Screening Date: 07/25/2019
Open Until Filled: No
Search Type: Internal/External Simultaneously: Open to all applicants
Special Instructions to Applicants:
Please provide detail on application or resume of how minimum qualifications have been met.

No Smoking Notice:
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. • 23-12-10.

EO/AA Statement:
North Dakota State University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.

Veteran's Preference Notice: This position is subject to North Dakota Veteran's Preference requirements.
Location (City, State): Family HealthCare Pharmacy, 301 NP Ave., Fargo

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you a North Dakota resident?
   • Yes
   • No
2. * Do you qualify for North Dakota veteran's preference?
   • Yes
   • No
3. * If yes, list exact dates of service:
   (Open Ended Question)
   
4. * Do you qualify for North Dakota disabled veteran's preference?
   • Yes
   • No
5. * How did you hear about this position?
   • Academic Department
   • Bismarck Tribune
   • CareerFargo.com
   • Chronicle of Higher Education
   • Fargo Forum
   • JobsHQ
   • Friend/Co-worker/Family member
   • Higheredjobs.com
   • Indeed.com
   • Job Service of North Dakota
   • NDSU Employee
   • NDSU Website
   • Other newspaper (Please specify below)
   • Professional Publication/Organization Website
   • University Placement Office
   • Inside Higher Education
   • Other (Please specify below)
6. If Other, please specify:
   (Open Ended Question)
   

Applicant Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. Veterans Preference Claim Form (DD214)
2. Veterans Administration Letter