IT Service Management (ITSM) Project Manager

IRG is seeking a IT Service Management (ITSM) Project Manager for its client at Bismarck, ND.

Role: Project Manager (IT Service Management (ITSM)

Duration: 17 months

Location: Bismarck, ND 58503

Project Details:

Our client is looking for a dynamic contractor/consultant to play a leadership role in managing the implementation of statewide information technology projects for the State of North Dakota. The person in this position works with governmental agency directors, boards, executive committees, consultants, technology vendors, and project teams to directly manage projects, and to ensure project success. The ideal candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the North Dakota Information Technology core values of: Gratitude, Humility, Curiosity, and Courage

Job Description:

Work for this role involves the application of project management principles, methodologies, standards, and best practices in leading and managing all phases of information technology projects. Role is responsible for performing project management duties on large, complex projects for State of ND clients using established best practices, tools and guidelines. Duties include project planning, executing, monitoring, reporting; and also, the coordination of people, processes and technologies as needed to deliver on-time and on-budget project results. Projects may range in structure from traditional/waterfall, to various agile/hybrid frameworks. Effective communication skills and ability to build and maintain solid working relationships with staff, agency executives, legislators, consultants, and other stakeholders is essential for project success.

Responsibilities:

• Providing leadership to project teams
• Facilitating meetings (e.g., status update, planning, brainstorming, requirements gathering)
• Developing, updating, and publishing project plans (e.g., communication plan, risk plan, project governance plan)
• Developing, updating, and publishing project schedules (primarily using MS Project)
• Maintaining and utilizing team and document collaboration tools (e.g., SharePoint, Skype)
• Assisting in the development of project goals, objectives, milestones, and functional/feature requirements of technology solutions
• Creating cost and time estimates with the help of the project team members
• Facilitating project procurements
• Contract negotiations
• Identifying and obtaining resources for the project
• Identifying and resolving project conflicts
• Conducting project risk analysis activities
• Identifying and managing project issues
• Owning the project change management process
• Assuring appropriate project documentation is utilized
• Ensuring project deliverables are defined, and delivered
• Monitoring deadlines and costs of projects
• Communicating status of the project to stakeholders and immediate supervisors
• Arranging meetings for the project team
• Coordinating the efforts of internal project staff, customers and vendors
• Participating in initiatives to improve PMO processes

A bachelor's degree with a major in computer science, computer or management information systems, project management, business administration, or a closely related field, and six years of current and progressive related project management work experience that involved business process analysis, project plan development, group facilitation, and management of staff/resources; or a bachelor's degree with a major in another field and seven years of related work experience as described above.

REQUIRED SKILLS/EXPERIENCE

# YEARS

Bachelor's degree with a major in computer science, computer or management information systems, project management, business administration, or a closely related field, and six years of current and progressive related project management work experience that involved business process analysis, project plan development, group facilitation, and management of staff/resources; OR

6

A bachelor's degree with a major in another field and seven years of related work experience as described above

7

A two-year degree If candidate has a 2-year degree they must possess at least 9 years hands on experience

9

No degree If candidate has no degree, they must possess at least 11 years hands on experience

11

Effective communication skills and ability to build and maintain solid working relationships

No min.

Effectively managing large and complex projects ($1 million or >)

6

Experience using Microsoft Project

6

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

Local candidates always a plus

Preference will be given to candidates that hold the Project Management Institute's (PMI) Project Management Professional (PMP) Credential.

Background and experience to include managing large organizational change, process improvement or solution implementation projects related to IT Service Management (ITSM).

Apply At:

Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net) at or . You may call Susmita # .

Information Resource Group, Inc. (IRG) is an established Information Technology (IT) professional services firm that brings leading edge solutions to enterprise systems.

IRG has been providing IT services to public and private sector clients for over 20 years. We are headquartered in the IRG Building on Southridge Drive, Jefferson City, Missouri. IRG is a certified Minority Business Enterprise in the States of Missouri, Tennessee, and Wisconsin. In the State of Maryland, IRG is a certified small business.

IRG currently has over 35 IT contracts across 21 states as shown in the US map below. Throughout our experience, IRG has established itself as an IT solutions provider with significant state government experience and a history of successfully completing our projects on time and on budget.

IRG is dedicated to bringing the right technology, the right approach, and right team to help clients accomplish their mission and improve their business performance.

We are capable of addressing specific needs from occasional staff augmentation to total project staffing.

IRG is an equal opportunity employer.