Escrow Receptionist
- Employer
- First American Financial Corporation and/or its affiliates.
- Location
- Appleton
- Salary
- Competitive
View more
- Industry
- Office and Administration
- Role
- Administrative
- Job Type
- Long-Term
- Hours
- Full Time
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Returning Job Seekers Operates multi-line telephone system to answer incoming calls and retrieve voice mail messages. Share this Job Determines purpose of callers and forwards calls to appropriate personnel or department; takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and provides callers with address, directions, and other information; welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Assists with real estate escrow transactions by gathering, checking, and preparing documents; maintaining accounts; setting-up appointments. Assists with clerical processing of all documents connected to the initiation or closing of escrows, relieving escrow branches of high volume paperwork. Communicates requirements and other information to escrow staff, including Title exceptions. Responds promptly to needs of escrow staff; Responds to requests for service and assistance. Monitors visitor access and issues passes when required, updates appointment calendars, prepares travel vouchers, takes payments for services and products. Receives, sorts, and routes mail, and maintains and routes publications; maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; Creates memos, correspondence, reports and other documents when necessary. Orders, receives, and maintains office supplies. Knowledge and Skills/Technology Used Knowledge of Microsoft Office applications. Strong organizational skills with the ability to multi-task Ability to maintain professionalism and a positive service attitude at all times Ability to handle sensitive information in a confidential manner Excellent written and verbal communication skills Attention to detail Problem solving and analytical skills High school diploma or equivalent 1-2 years of related experience 
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