Soft Count Staff

POSITION SUMMARY
Under the general supervision of the Chief Financial Officer and is responsible for the counting of currency of the Shooting Star Casino. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

    Performs the steps of STAR Service, which include…

•     Smile and Greet
•     Take Care of Needs
•     Anticipate, Ask and Act
•     Remember to Thank and Close

    Performs the position-specific STAR service expectations, as outlined by the department.

The following are examples only and are not intended to be all inclusive or restrictive – other duties may be assigned as necessary. 

• Counts all currency and coupons from the Blackjack boxes, Poker Boxes, Class II Bingo boxes, and Bill Acceptors. 
• Works with the CDS system to provide an audit trail for the daily currency and coupon intake.
• Clips and straps currency, initials straps for tracking purpose.
• Ensures that all paperwork is completed, signed off on, and submitted to the gaming auditor(s).
• Ensures that all report totals agree with physical count of currency and coupons.
• Facilitates the transfer of all negotiable items to the vault ensuring the information is included to substantiate the bank deposit.
• Ensures that the security measures are adhered to for the Softcount team and room.
• Maintains confidentiality regarding all aspects of the Shooting Star Casino.
• Adhere to all Internal Control Policies and Procedures, Department Policy and Procedure, and Safety Policy and Procedure. 

Minimum Requirements
 

EDUCATION & EXPERIENCE

High School diploma or general education degree (GED); or minimum of two months related experience and/or training; or equivalent combination of education and experience. 

Certificates, Licenses & Designations

Must meet licensing requirement as prescribed by the Tribal-State Compact for gaming.