Porter

POSITION SUMMARY
This position is responsible for assisting guests with accommodation needs during their stay at Shooting Star Casino, Hotel & Event Center to ensure a positive guest experience. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.
 
Minimum Requirements

DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
1.  Performs the steps of STAR Service, which include…
2.  Smile and Greet
3.  Take Care of Needs
4.  Anticipate, Ask and Act
5.  Remember to Thank and Close
6.  Performs the position-specific STAR service expectations, as outlined by the department.
7.  Provides exceptional customer service to ensure overall guest satisfaction.
8.  Greets guests and assist with bus deporting and carrying luggage to and from rooms.
9.  Assists guests with directions in the hotel and/or casino, information, etc.
10. Delivers messages and/or amenities to guests.
11. Ensures an adequate supply of towels to the pool area.
12. Assists guests with operating guest room amenities and minor maintenance items.
13. Reports updated room status to front desk and housekeeping staff.
14. Delivers quality customer service in a timely manner to all guests.
15. Provides support to all front office areas to promote efficiency of the front desk and enhance guest satisfaction.
16. Routes interdepartmental mail.
17. Delivers change to front office areas.
18. Delivers coupons to appropriate areas.

EDUCATION & EXPERIENCE
No minimum education or experience required.