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Guest Service Representative

Employer
Treasure Island Resort & Casino
Location
Cannon Falls
Salary
Competitive

View more

Industry
Hospitality and Tourism
Role
Other
Job Type
Long-Term
Hours
Full Time
SUMMARY: To provide guests with courteous service and property information. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome guests, answer questions and provide information and support to guests

Maintain and service coat check, paging, wheelchair/scooter distribution, and lost and found ensuring proper documentation for all

Be knowledgeable and provide guests with information regarding property-wide events and other property amenities

Assist guests with issues, accept guest comment forms and forward to Guest Service Supervisor

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

1-year hospitality or guest service experience

Preferred:

High School Diploma/GED or equivalent experience

Skills

Required:

Highly organized and ability to adapt quickly to changing priorities

Excellent verbal and interpersonal communication skills

Excellent problem solving skills

Strong computer skills Microsoft (Word, Excel and Outlook) and Windows

Abilities

Required:

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to serve both internal and external customers

Ability to enthusiastically and professionally sell and / or up-sell property amenities

Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training

Proper paging / phone techniques

Computer databases used for tracking and logging information

PHYSICAL DEMANDS

Must be able to walk and / or stand and sit for long periods throughout the day

Must be able to push, pull and grasp objects routinely

Must have the ability to kneel, bend and crouch

Must have the ability to independently lift 25+ pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally must deal with angry or hostile individuals

High volume direct public contact

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