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Hotel Housekeeping Supervisor ***$18.51/hour***

Employer
Treasure Island Resort & Casino
Location
Prescott
Salary
18.51 USD Hourly

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Industry
Hospitality and Tourism
Role
Other
Job Type
Long-Term
Hours
Full Time
SUMMARY: To oversee the day-to-day Hotel Housekeeping operations. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Hire, schedule, train, coach, and evaluate staff and conduct performance reviews

Direct daily work activities and inspect completed work for conformance to standards

Complete weekly payroll and track work incentives for additional rooms cleaned

Order supplies and guest amenities and complete monthly linen inventory

Inventory, record and secure lost and found items

Perform duties of staff as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED or equivalent experience

2 years hotel housekeeping supervisory experience in a mid-sized, full-service hotel

Skills

Required:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills including answering calls from the hotel front desk and guests

Abilities

Required:

Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other supervisors and Room Inspectors

Ability to follow established dress code policies and practice good personal hygiene

Ability to meet deadlines

Ability to learn appropriate chemical usage and proper equipment usage

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to control labor costs

Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training

Bloodborne Pathogens training

Effectively Handling Harassment training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8+ hours

Must have a good sense of balance, and be able to bend and kneel

Must be able to reach and twist routinely

Must be able to push, pull and grasp objects routinely

Must have the ability to independently lift up to 25 pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed throughout the hotel including exposure to cleaning chemicals and fumes, cigarette fumes and extreme heat and may have to go onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

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