Customer Service Representative

Help us drive record-breaking, double-digit growth!

Imperial Supplies LLC is looking for an experienced Customer Service Representative to join us at our new location in downtown Green Bay! Imperial Customer Service Representatives are exposed to and involved in many different areas of sales support. You will learn something new about our industry, products, processes, and customers every day! Work is performed in a call center environment on a Monday through Friday work schedule.

Our Customer Service Representatives assist external customers and support Imperial's Inside Sales department. Duties include:

• Provide administrative support including recording, entering, and processing customer orders
• Coordinate cross-functional communication to resolve customer problems and questions
• Confirm deliveries, trace shipments, and other processes related to receipt/return of product
• Assist with cross-referencing/research related projects as assigned

Position Requirements:

• High school diploma and 1-2 years of data entry or customer service experience required
• Strong verbal and written communication skills, ability to navigate/toggle between screens/systems, strong computer and typing skills, ability to handle multiple priorities and interruptions

Imperial offers

• A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance.
• Excellent work-life balance, 18 days paid time off plus paid holidays
• Generous profit sharing and 401K programs
• Education reimbursement and opportunities for internal advancement & professional growth

Imperial is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Job Segment:
Administrative Assistant, Inside Sales, Telemarketing, Sales Support, Data Entry, Administrative, Sales