Customer Service Supervisor

Overview

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you!

Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

Responsibilities:

• Direct cashier coverage and customer flow at the front of lines to ensure efficient service

• Assist management team in communicating promotions and company updates

• Monitor and validate returns, exchanges, check authorizations, voids, and other transactions

• Support training for associates in the areas of customer service and company standards, policies and procedures

• Perform other tasks as assigned by manager from time-to-time

Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required.