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Medical Support Assistant

Employer
U.S. Department of Veterans Affairs
Location
Hot Springs
Salary
33949.00 USD Annual + (GS 5)

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Industry
Healthcare
Role
Other
Job Type
Long-Term
Hours
Full Time
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  • Responsibilities

    This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. MSAs staff the VISN 23 Clinical Contact Center. Assignments at this level include, but are not limited to: The medical administrative support (MSA) position within the call center will be scheduling recalls for all services. He/She will be re-scheduling/canceling appointments for all services, the MSA will also be reviewing daily audio care calls that have been cancelled overnight. This process will also include calling patients to get them re-scheduled. Interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; obtaining medical information from patients; coordinating information and actions related to patient care and services. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

    Work Schedule: Multiple shifts available
    Fi nancial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    5

  • Help Help

    Requirements

    Conditions of Employment

    You must be a U.S. Citizen to apply for this job Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to a background/security investigation Must be proficient in written and spoken English Selected applicants will be required to complete an online onboarding process

    Qualifications

    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/01/2019.
    Basic Requirements : United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience. Six months experience of clerical, o??ice or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry
    level for which both education and experience are acceptable English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005,part II, chapter 3, section A, paragraph 3j.?
    Preferred Experience: Significant experience working in a hospital or medical clinic.
    Grade Determinations :
    GS-5 MSA (Full Performance Level)
    (a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
    (b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in
    order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).(c) Demonstrated Knowledge, Skills, and Abilities.Candidate must demonstrate the KSAs below:
    1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
    2. Knowledge of basic medical terminology.
    3. Ability to make appointments in a clinical setting.
    4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
    5. Ability to communicate effectively and professionally with employees at varying grade levels.
    6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as
    necessary to a satisfactory resolution.

    References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. The full performance level of this vacancy is GS-05.

    Physical Requirements: The position is mostly office work and sedentary.

    Education

    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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