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ECS Content Manager

Employer
Covance
Location
Madison
Salary
Competitive

View more

Industry
Office and Administration
Role
Manager
Job Type
Long-Term
Hours
Full Time
Job Overview

The Client Services Content Manager is responsible for good stewardship of the client-facing response library (primarily used by the proposals and RFI manager teams), with the overall mission to support the global commercial organization by facilitating and writing responses that are consistent, compelling and award winning in terms of new business. The position requires core competencies in editing, writing, information management and collaborating with stakeholders from various groups to provide accurate/validated information and data about the company.

  • Manages proactive, thoughtful stewardship of company-wide response library content and templates
  • Writes content for Qvidian document types.
  • Edits content provided by subject matter experts.
  • Ensures that content reflects corporate branding and identity.
  • Will own, establish and maintain content metadata to make library content easy to search, retrieve and use.
  • Establishes and executes processes for content management, including accuracy in subject matter and compliance with corporate policies.
  • Identifies and resolves issues around client inquiry requirements and Covance capabilities
  • Maintains appropriate knowledge of the technical and regulatory environments
  • Monitors and implements constructive feedback from the user base.
  • Administers users and maintains application and content security.
  • Coordinates with the IT department and Qvidian Business Application Manager to ensure any technical concerns are addressed.
  • Contributes to assigned RFI/RFP process improvement projects and supports implementation as defined and assigned by management
  • Performs quality control activities for peers and less experienced staff
Education/Qualifications

Bachelors degree in a scientific, business or related field (or equivalent work experience) is recommended.

Experience
  • Minimum of 7 years direct CRO/pharma or other business-related experience preferred
  • Proficiency in Qvidian or other proposal library / automation systems
  • Previous experience responding to RFIs, RFPs and RFQs preferred
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Editing / writing / story crafting skills, preferably with previous life sciences experience
  • Demonstrated proficiency in MS Office (especially Word styles and templates)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills
  • Proven ability to work independently
  • Knowledge of related software applications (i.e. SFDC, SharePoint) preferred
  • Ability to work to deadlines
  • Strong analytical skills
  • Ability to communicate appropriately and effectively with clients and Covance senior management
  • Positive attitude and sense of urgency
  • Possesses a general knowledge of CROs; ability to work across Business Unit service-lines is preferred

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