Manager- Operations

Fargo, ND
Join our team!
Aug 09, 2019
Job Type
Full Time
Position Description:
(Hours are Monday-Friday, 8:00am-5:00pm, will require some nights and weekends based on business demands).

This position is located in the West Dining Center. The responsibilities include overall leadership and management, facilities management, supervising safe operation and role modeling teamwork and customer service.

Specific duties include:
  • Lead and support recruitment, onboarding and training for full-time, part-time and student staff.
  • Schedule and ensure staff coverage in the unit.
  • Review monthly financial statements and manage the budget for the unit.
  • Lead programming activities and events in unit.
  • Monitor and approve payroll for unit.
  • Provide innovative dining opportunities, ensure culinary excellence, offer nutritious and appealing selections and maintain high levels of satisfaction for students, faculty, staff and guests.
  • Ensure safety and sanitation standards are met and identify and correct unsafe or unsanitary situations/conditions.
  • Be a role model for teamwork and excellent customer service.

Minimum Qualifications:
  • Associate's degree in Hospitality, Culinary Arts, Dietetics, Food Service Management, Business or related field
  • 3 years of experience in a food service operation or its equivalent
  • 3 years of supervisory experience in a food service operation
  • Food production experience required
    Excellent oral, written and interpersonal communication skills
  • Strong organizational, multi-tasking and prioritization skills
  • Ability to quickly and effectively resolve issues that arise with both staff and customers in a constructive manner
  • Leadership qualities to implement a collaborative team environment
  • Ability to convey professional behavior and attitude to a diverse staff and customer base
  • Ability to provide excellent customer service to a diverse campus community
  • Ability to work autonomously, independently and as part of a team
  • Ability to take initiative
  • Time management skills with the ability to delegate, prioritize and multitask
  • Strong problem solving and critical thinking skills
  • Ability to work well under pressure or in stressful situations in a professional manner

Preferred Qualifications:
  • College or university food service experience
  • Experience with menu management programs and food-related purchasing
  • Experience with training and development of staff
  • Strong knowledge of Microsoft Office products
  • Food safety certification

Physical Demands:
Continuously: stand, walk, use hands dexterously (use fingers to handle, feel), taste or smell, see, talk and hear, lift up to 10 pounds
Frequently: lift up to 25 pounds
Occasionally: sit, climb or balance, stoop/kneel/crouch or crawl, lift and carry up to 50 pounds.

Screening Date: 07/17/2019
Open Until Filled: Yes
Search Type: Internal/External: Open internally for 5 days; externally for 10 days
No Smoking Notice:
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. • 23-12-10.

EO/AA Statement:
NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Veteran's Preference Notice: This position is subject to North Dakota Veteran's Preference requirements.
Location (City, State): Fargo, ND

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * Are you a North Dakota resident?
    • Yes
    • No
  2. * Do you qualify for North Dakota veteran's preference?
    • Yes
    • No
  3. * If yes, list exact dates of service:
    (Open Ended Question)
  4. * Do you qualify for North Dakota disabled veteran's preference?
    • Yes
    • No
  5. * How did you hear about this position?
    • Academic Department
    • Bismarck Tribune
    • Chronicle of Higher Education
    • Fargo Forum
    • JobsHQ
    • Friend/Co-worker/Family member
    • Job Service of North Dakota
    • NDSU Employee
    • NDSU Website
    • Other newspaper (Please specify below)
    • Professional Publication/Organization Website
    • University Placement Office
    • Inside Higher Education
    • Other (Please specify below)
  6. If Other, please specify:
    (Open Ended Question)
  7. * Do you have a 2 year degree (or more) in Hospitality, Culinary Arts, Dietetics, Food Service Management, Business or related field?
    • Yes
    • No
  8. * Do you have at least 3 years of supervisory experience in a food service operation where you have several employees reporting directly to you?
    • Yes
    • No

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Other Document 1
  2. Veterans Preference Claim Form (DD214)
  3. Veterans Administration Letter

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