Customer Service Representative

The Rochester Post Bulletin is hiring a Customer Service Representative for our Circulation Department. This is a full-time position with shifts Monday - Thursday from 8:30am - 6:00 and rotating shifts on Friday and Saturday from 8:00am - 2:00pm. Rotating weekends and holidays.

Primary duties include:

• Handling phone inquiries of customers, carriers and dealers politely, pleasantly and efficiently.
• Accurately input customer payments and other information into database.
• Keep accurate records of subscriber's service.
• Solicit on-line sales, including upgrading customers' service.
• Address customer complaints concerning billing or service and process carrier and dealer requests.
• Daily computer processing duties.

Position Requirements

• Three to six months related experience and/or training.
• Must be able to work weekends and holidays.
• Able to work independently.
• Ideal candidate should possess excellent PC data entry skills.
• Knowledge of Microsoft Excel, Word and office document applications.
• Excellent telephone skills and pleasant personality.
• Ability to multi-task.

About the Organization
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks:

Excellent employee culture, competitive pay, comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, 401(k), company-paid volunteer time, health and wellness initiatives, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people:

Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.