Revenue Auditor I

In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include…

• Smile and Greet
• Take Care of Needs
• Anticipate, Ask and Act
• Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Reviews report data and supporting documentation to ensure accurate reporting and compliance with accounting Minimum Internal Control Standards (MICS) and procedures for all revenue and/or gaming centers.

• Verifies that the daily detail, reports and other paperwork required for the audit of the area are received.
• Verifies authorized signatures on all required forms.
• Reviews data for oddities and discrepancies.

Computes and compiles reports daily, weekly and monthly to report percentages and statistics for departments and management.

• Verify and balance method of payment.
• Records transaction totals in General Ledger and spreadsheets.
• Maintains spreadsheets of accounts and balances to general ledger monthly.

Prepares an errors and adjustment list for discrepancies to report to Accounting Manager and Department Manager.

• Investigates discrepancies to determine the cause or explanation.
• Corrects errors and lists discrepancies for adjustments.
• Creates report of discrepancy to supervisor and Department Managers.
• Creates Procedural Discrepancy Report for individual reporting purposes and learning tool to correct future errors.

Maintains complete and accurate filing system to ensure record availability for audit.

• Maintain boxed storage areas and current year records.

Listens and responds to internal and external guest concerns to maintain a high level of satisfaction.

• Refers guests to the appropriate department or function for issue resolution.

Ensures the strictest of confidentiality is maintained at all times to…..

Minimum Requirements

EDUCATION & EXPERIENCE

Post high school degree in Accounting or Business from a Vo-Tech or Business School preferred or a high school diploma and a minimum of one year related experience:  or equivalent combination of related education and experience.

Certificates, Licenses & Designations

Gaming license required.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and ability to apply internal gaming controls.
• Knowledge of and skill in using a personal computer and related software including Word, Excel, Outlook and Lawson accounting software
• Knowledge of and ability to learn computer software specific to gaming such as Oasis and Table Trac and retail software such as Fidelio, Micros and Entrée.
• Skills in basic math including addition, subtraction, multiplication, division, fractions, percentages and decimals.
• Skill of developing and maintaining positive relationships with external and internal customers.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries.
• Skill of receiving a message, understanding the intended message and giving feedback to ensure guest expectations are met.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to follow procedures and give attention to detail.
• Ability to sit for long periods of time (up to 10 hours).
• Ability to occasionally lift and carry 10-15 pounds

WORKING CONDITIONS

• The position functions in an office setting.
• Occasional exposure to moderate concentration levels of tobacco smoke.