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Lead Patient Access Representative - Aberdeen Medical Center

Employer
Sanford Health
Location
Aberdeen, South Dakota
Salary
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Industry
Healthcare
Role
Other
Job Type
Long-Term

Job Details


Job Title: Lead Patient Access Representative | Aberdeen Medical Center | Aberdeen

City: Aberdeen

State: SD

Department *: * Patient Access Management - Aberdeen Medical Center

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: Other

JOB SUMMARY

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department. Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

POSITION RESPONSIBILITIES

Mentors others to prepare them for responsibilities. Recognizes changing demands and priorities; validates changes with management. Articulates the rationale for, and positive and negative consequences of change so as to help others adapt. Streamlines the critical workflow for executing key processes. Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. Helps patients fill out forms and sign related documents according to prescribed procedures. Works with providers to secure necessary medical records and authorize routine treatments. Verifies all insurance information is up to date and correct; maintains patient data in an electronic registration system and on patient's chart. Registers patients and obtains admission data, as well as demographics and insurance information through patient interviewing. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

DEPARTMENT DETAILS

Hours for this full time position will have varying schedules, Monday - Friday.

QUALIFICATIONS

High School graduation or GED is required; Associate's degree preferred.
Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Aberdeen

State: SD

Job Function: Administrative Support

Job Schedule: Full Time

Shift: Varies

Req Number: WD11243

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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