Service Technician

Company History: General Communications is one of Wisconsin's largest two-way radio dealers with thousands of customers in Wisconsin and Illinois and is a family owned business with three locations in Madison, Milwaukee, and Eau Claire. Gen Comm is fully versed in the newest advances in technology, from digital two-way radios to 9-1-1 dispatch systems, in addition to sales and rentals, service and repair, installations, vehicle lighting and custom vinyl lettering/graphics/signs.
Report To: The Service Technician will work under the direction of the Service Manager and will work with office administrators. The base location for this position will be at the corporate office in Madison, WI. This person will have a considerable level of diverse responsibilities. Duties include but are not limited to:
Duties:Assessing and repairing a multitude of different electronics, including radios, pagers, antennas, microphones, etc.Responsible for installing and trouble-shooting wireless communications equipment at various locations for public safety agencies and commercial businesses.Communicate and follow up with service customer regarding order statuses, services, back ordered parts, etc.Quote follow-up parts and labor to service customersAnswer phone calls from customers and other employeesCreate, distribute, process, update, and close work orders throughout the day and week for all local service calls.Install, test, repair, and maintain base/repeater and accessory equipment.Install, repair, and maintain microwave radio and multiplex equipment, both analog and digital, and point to point communication systems.Install, repair, and maintain analog and VoIP radio dispatch consoles.May operate and maintain mobile electronic service shop truck or other service vehicles.Program and align base, mobile, and portable two-way radios.Assist in the planning and designing of new installations, systems, and equipment.Check frequencies and solve interference problems.Perform FCC checks on equipment.Assist in the installation of antenna systems.Attend training and read publications to remain current in electronic technology.Maintain daily logs and prepare as-build documentation.Computer networking??? Any other duties as assigned Education High School Diploma/GED (higher preferred)Requirements:Prefer prior experience maintaining or repairing wireless communication systemsAbility to pass a drug test and background checkMust possess excellent communication and listening skillsMust have excellent organizational and time management skillsMust possess a strong attention to detailMust be proficient in Microsoft Office Suite
Desired Attributes:A team playerTrustworthyMotivatedDependableOrganizedRespectfulWilling to learnProfessionalAccountable for team and personal success
Benefits:Hourly wage is based on experienceThis position is available to the right candidate immediately or with appropriate notice to current employerHealth Care and Dental PlanLife & Disability InsuranceComprehensive 401(k) with Company MatchPaid leave and vacationFun and friendly atmosphere Job Type: Full-timeHow to Apply: Please send resume to or call with questions.