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Connection Center Specialist - Marketing-Enterprise

Employer
Sanford Health
Location
Sioux Falls, South Dakota
Salary
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Job Details


Job Title: Connection Center Specialist | Marketing-Enterprise | Sioux Falls

City: Sioux Falls

State: SD

Department : Marketing-Enterprise - Sioux Falls

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 8 hr

JOB SUMMARY

The Connection Specialist is responsible for external customer relationship building and beginning the sales process in support of all regional and national media campaigns through means such as phone conversations, email communication, referral coordination, etc. Support other projects as determined by leadership.
Utilize marketing tools and sales process to begin relationships with Sanford and Good Samaritan Society (GSS) and prospective customers with a focus on determining where care and services can meet the needs of each prospect. Provide introduction and connection to a local location and facility. Utilize technology and software to track daily follow-up and document results. Assist with any additional customer experience projects.
Demonstrates strong computer and word processing knowledge. Strong verbal and written communication skills are essential. Excellent organizational skills and ability to prioritize multiple tasks and timelines.

POSITION RESPONSIBILITIES

Supports the leader's mission, vision, initiatives and priorities consistently.;Follows administration requirements, procedures and utilities.;Explains how managing customer perceptions and expectations enhances customer service.;Describes problem reporting and escalation practices.;Describes opportunities for taking initiative in the organization.;

DEPARTMENT DETAILS

Hours of Operation: Monday - Thursday, 7:30a-7:30p and Friday, 7:30a-4:30p. Saturday 10a-4p and Sunday 12p-4p
Self scheduling available. Position will work Monday - Thursday 11a-7:30p and Friday either 7:30a-4p or 8a-4:30p. Will also work one Saturday and one Sunday a month.

QUALIFICATIONS

Bachelors degree required.
Previous experience in senior housing and healthcare preferred. Customer relationship management software and system skills are preferred.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: SD

Job Function: Marketing and Communications

Job Schedule: Full Time

Shift: Varies

Req Number: WD11607

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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