Banquet Steward

This position is responsible for the cleanliness of the kitchen areas, equipment and supplies for Shooting Star Casino, Hotel & Event Center to maintain a safe, sanitary environment. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

Minimum Requirements

EDUCATION & EXPERIENCE

High school diploma or General Education Degree GED preferred.  At least four months experience or training in food service preferred, guest service or related field.

Delivers sets up and/or serves food and beverages to ensure proper arrangements and guest satisfaction.

• Reads and interprets banquet event orders (BEO) and sets event rooms according to detailed instructions.

• Delivers, sets up and/or serves food and beverages to guests, including, but not limited to, plated service, buffet-lines, cash bars, concessions.

• Clears plates, utensils, food, condiments and trash from tables when guests are finished; put all items in the proper place (storage) promptly; returns all food to the kitchen area. 

• Functions in a team capacity, which may entail help in set-up, prep cook and steward areas.

• Responsible to work in concessions, cash bars; knowledge of point-of-sale system and cash handling. 

Maintains a clean workspace to ensure efficient operations of the banquet department.

• Ensure all equipment is in proper working condition, reporting any repairs or replacement needs to the banquet captain/lead. 

• Cleans and maintains all equipment used in the banquet department.

• Performs light housekeeping duties when guests leave.

• Performs cleaning duties in the “back-of- the-house” area, including, inventorying, organizing supplies and equipment.

Listens and responds to guest concerns to maintain a high level of guest satisfaction.

• Provides prompt, courteous and professional service to guest by listening to and answering a variety of questions and complaints, then routing to the appropriate personnel.

• Ensures strictest confidentiality is maintained at all times.

Performs other duties and responsibilities as required or assigned.

Minimum Requirements

EDUCATION & EXPERIENCE

High school diploma or General Education Degree GED preferred.  At least four months experience or training in food service preferred, guest service or related field.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal-State Compact for gaming