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Franchise Member Services Associate (Part-Time) - Austin, TX Greater Area

Employer
Sanford Health
Location
Austin, Texas
Salary
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Industry
Healthcare
Role
Other
Job Type
Long-Term

Job Details


Franchise Member Services Associate (Part-Time) - Austin, TX Greater Area

Thank you for your interest in this position. It is a job opportunity with
one of Profile by Sanford's franchise partners. Please apply by submitting
your resume and cover letter to mike.zarrilli@profileplan.net .

Our Company

Join America’s newest and most advanced weight loss company. Profile
by Sanford is a wholly owned subsidiary of Sanford Health, one of the
nation’s leading, not-for-profit health care systems with locations
in 126 communities in nine states.

Position Summary

The Member Services Associate is a frontline, entry level service professional
that will field calls from prospective and current members. The associate
will support our members by providing program and product information,
entering member data, handling both inbound and outbound calls, assisting
with operations and other member service related tasks.
The associate will provide a positive experience for our members by delivering
service in a professional and caring manner. Will also be responsible
for follow up with members via email or phone in specific situations.
When answering the phone the associate will need to take basic information
regarding the member's questions, triage to the appropriate staff and
encourage prospective leads to register and utilize additional member
services functions. Assistance with the scheduling of members for appointments
and orientations are also the responsibility of this position.
All job duties will be carried out using a high level of customer service
while promoting and participating in a team atmosphere. High level of
professionalism is expected while promoting health and wellness both professionally
and personally.
Equipment operated: computer skills to include the use of Microsoft Office
as well as navigate and be proficient to teach and encourage members and
team how to use additional resources and services.

Education/Experience

Bachelors degree preferred. Minimum of 1-2 years customer service experience
(sales experience beneficial). Must have strong PC skills with a working
knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Employment Variables

Mostly day hours, however, scheduled hours will vary dependent on staffing
needs of retail site. Travel may be required.
Please submit your cover letter and resume to: mike.zarrilli@profileplan.net ​​​​​

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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