Heavy Equipment Field Service Technician - Northern MN/WI

Description:
We have an opportunity for a highly motivated professional whose work will reflect MacQueens commitment to total customer satisfaction. Working remotely from home, preferably from the Duluth MN or Superior WI or surrounding area, you will be responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. In addition, you must be self-motivated and possess exceptional organizational and time management skills. Due to the high level of customer interaction, you must also possess strong interpersonal skills. A positive and customer focused attitude is also required.

In this role you will be required to:

• Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
• Complete repairs on customer equipment in a timely manner
• Complete repairs and perform maintenance on company fleet
• Assist in growing the assigned service territory by:
• Making sound maintenance and repair recommendations to customers (through inspections)
• Building strong customer relationships
• Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Perform work as outlined on r
  epair order with efficiency and accuracy, in accordance with Service shop and Factory standards
• Basic testing knowledge of all machine systems
• Follow all company safety policies and procedures
• Develops and employs diagnostic related reasoning skills
• Examine the equipment to determine if additional safety related or service work is required
• Assists in the collection of data necessary for efficient inventory control
• Attends local, regional, national service schools and training sessions as requested
• Maintains a clean, orderly, and safe working environment at customer job sites
• Maintains and cares for tools, equipment, and vehicles
• Completes all paperwork required for jobs
• Keep abreast of factory technical bulletins
• Maintains close, positive working relationships with service, parts and administrative personnel
• Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
• Performs as directed by the Service Management
• Responsible for operating heavy equipment and trucks in a safe manner
• Follow all company safety policies and procedures
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes

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Requirements:

• Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
• 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred
• Welding and cutting torch experience
• Has or has ability to obtain a basic tool set
• Ability to read and comprehend instructions and information
• Works in an efficient and effective manner
• Organizational skills with ability to effectively manage multiple projects
• Must have excellent external and internal customer service skills
• Contributes to departmental and product line goals
• Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
• Ability to work in all weather conditions
• Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record
• Opportunities to perform a wide variety of duties each day in a fast-paced environment
• Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
• Requires ability to push, lift, pull and/or carry 50 lbs. or more
• Be authorized to work in the USA

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