Applications Support Analyst - IT Application Support - OnBase

Job Title: Applications Support Analyst | IT Application Support - OnBase | Multi-City

City: Multi-City

State: Multi-State

Department : IT Application Support

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.
Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.
The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.
Experience with document imaging systems, especially Hyland
OnBase is preferred. Familiarity with RightFax or other centralized
faxing software is a plus. Experience with medical records, patient
billing, accounts payable, and human resources records also a plus.

POSITION RESPONSIBILITIES

Troubleshoot program and system
malfunctions to restore normal functioning. Provides day-to-day application
support; handles updates, problems and failures. Illustrates problems,
opportunities and methods for improving existing business processes. Prepares
and analyzes defect-tracking reports on existing applications. Receives,
verifies and dispatches the full spectrum of service requests. Performs ad hoc
testing on recently developed applications or application components. Works
with team to identify and remove obstacles to change. Develops live and
media-based instructional programs using proper training methods. Monitors
effectiveness of support processes; recommends improvements. Assists in
detailed project plans including cost, schedule, and resource requirements.

QUALIFICATIONS

OnBase is preferred. Familiarity with RightFax or other centralized
faxing software is a plus. Experience with medical records, patient
billing, accounts payable, and human resources records also a plus.
Bachelor's Degree required.
Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Multi-City

State: Multi-State

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: WD11855