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Service Manager

Employer
Titan Machinery, Inc
Location
Omaha, Nebraska
Salary
Join our team!

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Industry
Skilled and Trades
Role
Manager
Job Type
Long-Term

Job Details

Overview

Titan Machinery needs to add experienced Service Experts to our team! As Service Department Manager, you will be a valued member of Team Titan by:

Responsibilities

  • Taking Care of Our Customers : Be open, honest, and proactive in your communications with customers on service topics, including repair estimates and proper maintenance schedules. Resolve customer complaints and build customer relationships through exceptional service and personal integrity.
  • Being an Expert: Manage all aspects of department workflow and administration according to Titan Policy and Procedure, and in a profitable manner.
  • Showing Commitment to Excellence : Build, motivate, and retain a team of factory-trained service employees that consistently meet or exceed company goals and dealer standards.
  • Being Safe : Show a focus on always keeping yourself and all of the team members at your location safe. Ensure that all semis and company vehicles are maintained and operated safely, and according to federal, state, and local laws.


Qualifications

This position is a great fit for your career if you:
  • Have 3+ years of related work and/or related military experience
  • Enjoy coordinating, arranging, and scheduling the work of multiple employees to maximize team efficiency and performance
  • Are motivated to lead a team in a fast-paced work environment
  • Enjoy communicating with a variety of people in a day; this includes email, text, face-to-face, and over the phone.
  • Can use computer programs as needed to complete your work
  • Love to learn and stay up-to-date on product training



Titan Machinery provides you with:
  • 7 Paid Holidays
  • Competitive Wages, Health, Vision, and Dental Benefits
  • HSA (Health Savings Account)— $1500 tax-free each year, paid to your account by Titan Machinery.
  • 401(k) with company matching on your FIRST DAY of Full-time employment
  • Company Paid Long-Term Disability Insurance
  • Company Paid Life Insurance
  • FSA (Flexible Spending Account) for eligible health and dependent care costs
  • Employee Discounts at Titan Machinery, Enterprise Car Rental, Budget Car Rental, AmericInn Hotels, Verizon, and Profile by Sanford.
  • Company Paid Employee Assistance Program (free Counseling, Legal Advice, and more)
  • Company Paid Funeral Leave
  • Ongoing Professional Training Opportunities
  • Tuition Assistance for educational/professional growth
  • Paid time for Team Volunteer Activities in your Community


Company

Titan Machinery Inc., founded in 1980 and headquartered in West Fargo, North Dakota, owns and operates a network of full service agricultural and construction equipment dealer locations in North America and Europe. The network consists of US locations in Arizona, Colorado, Iowa, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wisconsin and Wyoming and its European stores are located in Bulgaria, Germany, Romania, Serbia and Ukraine. The Titan Machinery locations represent one or more of the CNH Industrial Brands, including Case IH, New Holland Agriculture, Case Construction, New Holland Construction, and CNH Industrial Capital.  Additional information about Titan Machinery Inc. can be found at www.titanmachinery.com.

How do different cultures play a part in your organization? Titan Machinery has a strong company culture of collaboration and teamwork. Its takes a team of professionals with diverse skills and experiences to keep our business running and serve our customers.
 What skills, education, and experiences does your ideal candidate(s) have? This can vary between our roles, please view the posting description for specifics!

How would you describe the company leadership/team management? Check out our blog to hear about our company and read spotlights on our team members and managers!
https://www.titanmachinery.com/our-company/news

Where do you see the company/organization in the upcoming years? We encourage you to follow us on social media to stay up to date with company news! What do you feel candidates need to know about the company before applying? Diversity & Inclusion: Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Company info
Website
Location
644 East Beaton Dr.
West Fargo
ND
58078
US

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