Clinical Applications Support Analyst - IT Application Support

Job Title: Clinical Applications Support Analyst | IT Application Support | Sioux Falls

City: Sioux Falls

State: SD

Department *: * IT Application Support - Research

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes. Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach. Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills. Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.

POSITION RESPONSIBILITIES

Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact. Helps promote collaboration across generations, functions, regions, and levels. Assesses inquiries for the need to escalate for further review or approval. Establishes and maintains effective working relationship with each team member. Records and reports specific technical problems, solving processes and tools that have been used.

QUALIFICATIONS

Minimum of an Associate’s Degree in a clinical field or related field required. At least three years of clinical experience in their specialty preferred.
Previous experience in Information Technology is preferred.
Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint. EPIC certification should be obtained within six months of date of hire. EPIC certification must be completed within three attempts of certification testing.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: SD

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: WD12353