Field Service Technician

Position SummaryThe Field Service Technician's primary responsibility is to provide service and support for the highly technical products sold by Sure Controls. These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers. Expected Results?? Consistent delivery of a positive customer experience as evident through customer request for your specific service and top scores on customer surveys?? Willingness to assist other Sure Controls associates?? Accountable to committed tasks?? Prioritizes work schedule effectively?? Communicates openly with customers in an effective, positive manner?? Positive P&L statement Role and ResponsibilitiesResponsible for performing field service, field calibration, systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.Provide troubleshooting, service and support for jobs including discrete controllers, PLC, or SCADA systems.Perform troubleshooting, calibrations and configurations on discrete controllers both in the shop and at the customer site. Skills and CompetenciesEducation and Experience:College Degree, Associate Degree or High school diploma; or equivalent combination of education and experience. Cognitive Skills:?? Learning Ability?? Interpretation of Written Information?? Working Memory - Ability to recall stored, visual images or verbal information?? Decision Making - Gathering facts, analysis and producing a final choice?? Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations ?? Writing Skills (service reports, E-mail, etc.) Leadership:?? Establish Trust (Accountability, Admit one's own mistakes)?? Foster Open Communications?? Show Adaptability?? Meet Customer Needs?? Promote Teamwork?? Think Creatively?? Show Drive and Initiative?? Emotional Intelligence Functional Technical Skills?? The Field Service Tech should have a familiarity with all of the following technologies and have, or be able to develop, a proficiency in:Drives and Controls Systems, especially Parker Hannifin drivesCommunication Protocols {i.e., DeviceNet and Modbus}Develop an expertise in one of the following areas: PLC Control (Allen-Bradley) , AC/DC Drive Control, SCADA systems. Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities)?? Sit or stand for extended periods of time?? Climb ladders and stairs. Work from heights.?? Speak and hear communications?? Occasionally lift or move up to 50 pounds?? The noise level in the work environment is from moderate to loud ADDITIONAL INFORMATION: General Skills:?? Proficiency with Microsoft?? Word, Excel, Powerpoint, Internet Explorer and Outlook. Also have an understanding of the Sure Controls Sharepoint page, AutoCAD??. Other:Occasional travel is required. About 30% in total, of which 75% will be local, remainder regional/national (rare).May be required to work hours outside of the typical 7:30-4:30 day.Shared on-call duty for weekends (5-6x per year)Organizational skills for the generation of detailed reports, procedures, etc.Knowledge of mechanical components of control systems.