Director of IT Delivery/Operations

Overview

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Program Director position:

The Program Director is directly responsible for one or more clients and accountable for the P&L, revenue growth and services. This individual will also build, manage and develop a high performing team of Service Delivery Managers.

Responsibilities

* Overall own the client(s) for P&L (revenue through EBITDA), Growth and GM $
* Client Satisfaction measured via Net Promoter Score (NPS)
* Service Level Achievement (SLA) through onsite, Remote Services, and Shared Services
* Governance
* Operational -monthly & quarterly
* Commercial - Contract governance, meaning adherence and knowledge of the contract
* Strategic - innovation road mapping

* Renewals / Zero Churn
* Invoicing, revenue collection and DSO
* Prepare account plans and targets for incremental growth through projects, adjacency, and accretive opportunities (and acquire help from Sales when required)
* Volumes to Revenue forecasting for existing clients:
* Starts with Delivery provides Director with actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc.
* Inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Director feeds this back to Delivery.

* Revenue forecasting starts with Program Director. Program Director forecasts revenue based on volume data and provides Delivery the information
* Manage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff.
* Provides leadership to associates and manages any personnel or discipline issues that may arise.
* Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
* Provides training, coaching, and counseling to subordinates for continuous improvement

Qualifications

* BA/BS in Business Management/Computer Science
* 7-10 years of comparable experience
* Excellent sales, account & delivery skills with relevant IT/Product categories
* Strong strategic and tactical account management skills
* Excellent communicator
* Strong initiative, leadership skills and work ethic
* Strong attention to detail
* Ability to work independently and multi-task in a team-oriented environment

Join the Leader In the Delivery of Technology Solutions

CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

* 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
* Recognized 15 straight years by Gartner.
* We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
* We support 5.15 million users in North America and more than 8 million Service Desk contacts.

Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online atCompuCom.com.

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