Call Center Representative I

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services. We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals. We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC. Scantron is a subsidiary of Harland Clarke Holdings Corporation.

Rewards

?? Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

?? Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

?? Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

?? We offer work-life flexibility, meeting personal obligations along with professional success.

The Call Center Rep I is responsible for fielding inbound calls in a polite and professional manner, order entry, call routing, and monitoring the Contact Center email box to complete requests as they come in. They will also handle customer satisfaction issues including billing corrections and returns. The work environment is fast paced with inbound and outbound phone activity in excess of 100 calls per day. May require occasional overtime.

Schedule:
Shift hours will be M-F 8:30 AM to 5:00 PM. Initial Training schedule will be M-F 8:00 AM to 5:00 PM.

Key Duties / Responsibilities:

Education, Experience & Knowledge Required:

Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at -6903 .

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