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Information Technology Support Engineer

Employer
Northern Hills Technology
Location
Spearfish
Salary
Competitive

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IT SUPPORT ENGINEER
Job DescriptionNHT is currently looking for IT Support Engineers to join their team in Spearfish. The IT Support Engineers are key members of a team-oriented staff and share the responsibility of providing the clients of Northern Hills Technology with computing and support services. These are combination Onsite/Helpdesk roles and frequent travel (50%) to client sites will be needed for escalated issues. The ideal persons for these positions likes fast-paced environments, thinks outside the box to problem solve, possesses strong communication and technical skills, and thrives in a team environment.
Compensation:Compensation package for these positions are commensurate with experience, qualifications and certifications.
Responsibilities:Design, configure and implement solutions to meet the needs of various businesses, industries and organizations.Utilize industry leading PSA, RMM and remote management tools to assist and track client issues.Provide both onsite and remote technical assistance to customer base.Troubleshoot and resolve advanced virtual, desktop, software, server, VoIP, cloud and network issues.Assist clients with the installation, configuration, training and ongoing usability of technology systems.Perform monitoring and preventative maintenance on customer equipment and services.Managerial Position:Co-Manage a team of technical support technicians including selecting, training and supervising, as well as assisting with the selection, training and supervision of support technicians and outside consultants.
Job Requirements4+ years of experience in an IT support role.Solid MS Windows 10/7 experience with in depth knowledge of MS Cloud applications & management.Hands-on experience with Virtualization, Windows 2016/2012/2008, Active Directory, Exchange, O365, Backup Technologies, Antivirus, Internet DNS/E-mail/Communication Issues, Switching, Routing, PSA platforms, RMM tools and Customer Helpdesk.Microsoft and other Technical & Product Certifications are highly desired.
ConditionsMust be able to sit for long periods of time.Position requires occasional use of headset/microphone.Occasional heavy lifting (up to 75lbs) is required.Frequent travel to client locations is required.
To Apply, email the following to :CoverletterResumeReferencesAvailabilityor bring to our offices at:Northern Hills Technology522 N Main St.Spearfish, SD 57783

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