Associate Electronics Technician

Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Position Overview:

Apply practical knowledge of state-of-the-art electronic devices while assisting customers with electronic products or software selection. This consists of answering technical questions via multiple medias (phone calls, webchats, online content, and emails), or more that requires general technical competence.

Responsibilities:

Must be able to...

• Provide support to Digi-Key customer base via phone, webchat, online content, and email
• Demonstrate technical competence/prowess in electronics technology as measured by ability to answer general technical questions of the following nature: part number ambiguities, associated tool compatibility, general suitability for use questions, suppliers we carry, part categorization, cross references, web site navigation, and more from all sources, mediums, and tools
• Maintain ethical integrity when answering questions such as notifying the customer when speculating on an answer
• Document technical support interactions per department standards
• Effectively interact with people, including management to cultivate goodwill from peers, customers, and suppliers
• Offer solutions to customers without help from others
• Respond professionally to technical inquiries in verbal and written formats
• Must be able to perform the following behavioral competencies: attention to detail, customer client focus, ethical conduct, initiative, manages execution, personal effectiveness/credibility, positive attitude and professionalism

Other opportunities may also include...

• Specializing in a technology, a supplier, or department function
• Assisting internal Application Engineers in the design of electronic & electrical hardware, firmware, software, and mechanical components
• Trouble shoot and test electronic and electrical equipment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills, and Experience:

Minimum/Essential Qualifications:

• Associate's degree or higher in Electronics Technology or related experience
• General knowledge and understanding of electronic components, assemblies, construction and testing techniques

Preferred Qualifications/Selection Criteria:

• Experience and/or ability to learn the use of EDA and CAD tools
• Hands-on troubleshooting skills
• Customer interaction experience
• Capable of Authoring technical content describing electronic devices and associated parts
• Exposure to the electronics distribution industry preferred but not required

Physical Requirements:

• Able to perform repetitive hand, wrist and arm motion
• Able to sit in front of a computer for a minimum of two hours before taking breaks or lunches
• Generally spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
• Ability to operate computer workstation hardware and software

Digi-Key Electronics is an Equal Opportunity Employer . We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .