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Financial Counselor

Employer
Altru Health System
Location
Grand Forks, ND
Salary
Join our team!

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Job Details

Financial Counselors assist patients in applying for local, state and federal assistance and are certified to assist with the Federal marketplace.They are certified in assisting patients in applying for Hospital Presumptive Eligibility through the state of North Dakota and Minnesota and also assist with Altru's internal charity programs such as Community Care, Charity, and assistance through the Altru Foundation. Financial Counselors serve as liaisons between external organizations and assist in gathering documents to support eligibility and appeals. Financial counselors represent Altru's HERO program in community outreach events and work with self-pay patients to collect pre-payments while also counseling and educating patients on their insurance benefits and connecting patients with external resources when needed.

Associate's in Business and/or 2 years of related experience required.

Receives and responds to patient, professional and clinical inquiries in person or by telephone and provides accurate processing and billing support. Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.

Customer Support

Acts as the primary contact for customers, clinical, and support staff via phone calls, e-mails, and written correspondence to resolve problems, concerns, insurance, coding and billing questions. Evaluates, develops and implements action plans to arrange payment of outstand balances. Resolves and documents all issues and concerns that are received. Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad dept.

Admission Review/Followup

Reviews assigned inpatient admissions and visits patient and/or family members on floors to obtain required information.

Account Processing

Performs account analysis and educates guarantors in regards to payment issues on outstanding patient balances. Reviews, verifies and evaluates demographic and third party payer information as they are related to patient accounts.

Notary Public Service

Provides notary public services, as needed.

Payments Processing

Process assigned computer genera

ted bills and posts payments and/or adjustments on assigned accounts.

Customer Resolution

Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.

Company

Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.

At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.

If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.

Company info
Website
Telephone
701-780-5123
Location
Grand Forks
North Dakota
US

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