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Corporate Warranty Manager

Employer
Road Machinery & Supplies Co.
Location
Savage
Salary
Competitive

View more

Industry
Construction
Role
Manager
Job Type
Long-Term
Hours
Full Time

Corporate Warranty Manager- Savage, MN

Road Machinery & Supplies Co., a Distributor of Heavy Construction Equipment, is seeking to fill the Corporate Warranty Manager position at its Corporate Headquarters in Savage, MN. This position reports to the Vice President of Product Support.


Qualified candidates will be responsible for organizing, managing, and maintaining all warranty claims for all RMS lines of heavy construction equipment in a profitable manner. With a high sense of urgency, this position works closely with the Warranty Administrators at our branch locations to best serve our customers. In this position, you will work proactively and closely with Service Managers, Field Service Supervisors, Sales departments, and Customers to ensure that timely promises and expectations are being met for all warranty filings.


Responsibilities will include but are not limited to:

  • Maintaining Corporate/Branch Warranty Claim Logs. (With claim log entry support from Branch Warranty Administrators).
  • Provide Corporate office with Key warranty performance metrics and guidance for increasing warranty recoveries.
  • Immediately review rejected claims for re-filing.
  • Reporting on all lost claims.
  • Manage & maintain warranty terms database for all RMS suppliers who offer warranties.
  • File all warranty claims for Southern Operations in a timely manner. Re-file rejected claims.
  • Manage all Field Campaigns, Safety Bulletins, and Product Updates, for all Brands, for the entire company. Distribute all Part Kits for Field Campaigns to Branch locations, and ensure all campaigns are completed on time.
  • Review new product warranty policies and provide guidance on contract terms.
  • Main contact for all part recalls
  • All Engine registrations (CAT, Cummins, John Deere) for OEM's as required
  • Part & Reman part claims - over counterpart tickets - administer credits to customers
  • Pursue & Support Policy Claims/Credit requests to assist customer's when units are out of warranty range.
  • Other special projects may be assigned



Desired Skills:

A Multi-tasked employee with excellent organizational and communication skills, and the ability to work with all levels of an organization is desired. Prior Warranty Administration experience is preferred.


RMS offers a competitive salary and benefits package which includes Health and Dental plans, paid Holidays and Vacations, and a 401(K) plan with a match. We invite you to visit our website at to apply online.


Road Machinery & Supplies Co. is celebrating its 93rd year in 2019 and is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. We are a multiline dealer, representing the world's leading brands of construction equipment, and are committed to employee development and service excellence.

EOE

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